Real-Time Crime Center Analyst (Ord. Title: Management Systems Analyst-BU)

Position Description The Seattle Police Department (SPD) is seeking a Real-Time Crime Center Analyst (Ord. Title: Management Systems Analyst BU) to support the Real Time Crime Center (RTCC) team, playing a vital role in ensuring effective real-time support for SPD operations. This position involves monitoring police dispatch communications, analyzing and disseminating critical information, and operating advanced technological resources to support field officers, 911 dispatchers, and Command staff. This role is instrumental in contributing to SPD’s crime reduction and public safety objectives through real-time response, analysis, and coordination during incidents, utilizing emerging public safety technologies such as CCTV, and Automatic License Plate Readers (ALPR). Job Responsibilities Provides support to the department through the monitoring of an RTCC workstation, which includes multitasking with multiple computer/camera screens. • Utilizes Computer-Aided Dispatch (CAD), CCTV, ALPR, and other systems to detect criminal activity and relays this information to the responding and/or on-scene officers via radio or message. • Monitors active police dispatch frequencies, maintaining communication with field officers, the 911 Center, and Command staff to provide assistance during incidents or investigations. • Helps facilitate coordination among multiple responders during large-scale events, such as pursuits, standoffs, or tactical operations. • Assesses the relevance and value of collected information, deciding how best to disseminate it to SPD teams. • Access, input, and query information across City, State, and Federal systems such as CAD, RMS, NCIC, RTCC software, digital evidence systems, and video management systems. • Testify in court as necessary, providing eyewitness or audio/video recording evidence from incidents for which the analyst was present or recorded. Qualifications Required Qualifications: Requires two years in systems, operational, procedures, research or analysis and a Bachelor’s degree in business or public administration, finance, computer science or a related field (or a combination of education, training and/or experience that provides an equivalent background required to perform the work of the class). Position Requirements: • Must pass a Seattle Police Department background investigation. • Must have a valid WA Driver’s License. • This is an onsite position; the employee is expected to perform work in person, there is no remote work. Individual schedules will be based on an agreement between the employee and their supervisor. Work Environment: • Busy call center type environment. • Required to work nights, evenings, weekends, and/or holidays, and possible overtime to staff the RTCC critical hours (contingent on staffing needs). • Frequent communication with field officers and command staff in high-stress, urgent situations. • Viewing of potentially traumatic real-time and recorded crime scenes. Desired Qualifications: • Ability to multitask in a high-stress, dynamic environment while maintaining accuracy. • Knowledge of CAD, RMS, digital evidence management, and other law enforcement technologies. • Understanding of police procedures, dispatch operations, and legal guidelines. • Strong problem-solving and critical thinking skills for rapid situational assessment. • Clear, concise communication abilities for relaying critical information to involved parties. Additional Information About the Department: The Seattle Police Department is comprised of approximately 1,600 dedicated law enforcement professionals all committed to creating and fostering a work environment that is collaborative, innovative, and leading the way in law enforcement principles and practices. Ours is a culture that encourages top performers to adhere to a standard of excellence in the identification of and resolution to complex challenges. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences. Additional Information: The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans. The full salary range for this position is $45.74 - $53.27 per hour. New employees begin at Step 1 of the pay progression, which is $45.74 hourly. Current City employees’ starting rate of pay will be based on Personnel Rules regarding promotions. This is a full-time (1.0 FTE) regular position with full benefits. How to Apply: • Apply online at http://www.seattle.gov/jobs. Please refer to: Job# 2025-01308 • A cover letter and resume, that provide additional information on why your skills and experience make you qualified for this job are required. • Incomplete applications will not be considered. If you have any questions, please contact HR representative, Roth Lim, [email protected]. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.