Reception Lead

Location: Venice, CA
Reports to: Assistant General Manager
Department: Operations

The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment.

About the role:

Reception team members at The Lighthouse are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential role in creating unparalleled experiences for our members.  The Reception Team will help build a positive professional environment while remaining committed to our brand ethos.  This role  is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self awareness, and the ability to multitask in a dynamic environment.

Here’s what you’ll do day-to-day:

• Greet and assist members and guests upon arrival, providing a warm and professional welcome.
• Impeccable understanding of campus operations to support in addressing inquiries and providing information about events and services
• Manage the day to day operations of the reception area, including check-ins, scheduling meeting rooms, and regular communication with Valet, Security, and campus leadership. 
• Assist with executing day of the event tasks, including setup and check-in for large scale brand partnership events.
• Become experts on navigating our CRM platform, Peoplevine.
• Collaborate with team members to enhance the member experience and address any issues or concerns.
• Spark connections and creativity between members through empathy, authenticity, and joy.
• Work with the rest of the reception team in a senior capacity, providing guidance, mentorship, and support to ensure individual and collective success.

Here’s what we’re looking for:

• A minimum of 2 years experience in a hospitality or customer service role, preferably in an event space, film/tv, or theater setting.
• Solid understanding, or willingness to learn, customer relationship management platforms and applications. 
• Strong problem-solving skills and the superpower of sparking connections.
• Excellent communication.
• Flexibility to work evenings and weekends
• A degree or certificate in the arts or media production is a plus, but not required. 
• Minimum one year experience managing a team of 3 or more

Physical Requirements:

• Ability to stand or remain in one area for extended periods of time. 
• Ability to lift supplies or products up to 20-25 lbs 
• Comfortable working in different environments, from a theater setting to more intimate podcast studios.

The anticipated rate of pay for this position is $22.00 an hour

The Perks:

• Competitive salary
• Opportunities for professional development
• Discounted food and beverage in cafe 
• Medical, Dental, and eye care options available
• 401k

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.