Receptionist/Research Assistant

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. Alongside clinical research through our PPD® clinical research portfolio, our work in Accelerated Enrollment Solutions (AES) optimizes each step of the patient journey in clinical trials, such as securing sites and recruiting patients, allowing for more patients to participate in clinical research. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.

We are currently looking to recruit a Receptionist/Research Assistant to complement the collaborative team at our site in Katowice.

Working Monday-Friday, 40 hours a week, you will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site. You will also be a key member impacting the development and research for therapeutics for patients.

Summarized Purpose:
Provides administrative support to the research sites by coordinating and assisting patients visiting the site. Acts as the first-line contact for patients. May assist with patient expense reimbursements and transport arrangements.

Key responsibilities are as follows:

• Coordinates and completes administrative functions on assigned trials.
• Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.
• Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.
• Completes data entry and visit completion information.
• Assists with the collection of patient SDV from treating medical professional.
• Schedules patients for different types of visits, external appointments, transport etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.
• Assists with the reimbursement of patient study expenses and payments.
• Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines.

Qualifications:
Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Basic understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and SOPs
• Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively
• Good attention to detail to ensure accuracy and efficiency in data entry
• Good interpersonal/customer service skills, positive attitude and good oral and written communication
• Capable of working in a team or independently
• Fluency in Polish language
• Good English language and grammar skills written and verbal
• Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database system
• Ability to work well in a collaborative team environment