Region Operations Associate

About The Role

Region Operations Associate is an inhouse consultant within our regional operations team. You will gain wide access to Gojek’s gigantic database in order to generate various types of analysis, proposals and business dashboards. Everyday can be different in this role. This role seeks individuals who are comfortable facing different issues everyday.

In this role you will answer and create data dashboards for various questions such as: 

“How should we define driver service quality and how to measure it?”

“How to detect if there is any anomaly in the dataset?”

“Which city has been underperforming, why, and how can we address it?”

What Will You Do

• Answer consultant-level questions such as “how can we increase adoption rate of a driver apps feature from x% to y% within 3 months?” and “how can we create profiling segments for millions of Gojek accounts”
• Build fairly complex quantitative model to help predict business outcome
• Write fairly complex SQL query on daily basis
• Create user-friendly dashboards with softwares such as Metabase or Tableau
• Help the Regional Operations Manager to coordinate implementation of initiatives across cities
• Teach and coach the city-level team members on how to do business analytics

What Will You Need

• Bachelor’s degree with a strong academic record, preferably in Engineering, Mathematics, Economics, or a related quantitative field.
• At least 3 years of experience as a data analyst in a tech company or an institutions with complex and large database, demonstrating strong problem-solving skills
• Strong in SQL query, dashboard creation, and structured problem-solving
• Experience in using data analytic tools like BigQuery, Tableau, Metabase
• Proficient English (you will read a lot of technical documentation written in English)
• Go getter personality (when there is blocker you must find your way around it, including having to do ground visit and interviewing drivers when necessary)

About the Team

You will spend 50%-60% of your working hours on analysis and dashboard creation. The remaining is for presentation, coordination, team development and others. You will join a large team (over 50 members) with many moving parts. You are here to help simplify the complexity.