Regional Operations Manager

Pop Joy, a fast-growing retail brand specializing in collectible designer toys and creative lifestyle experiences, is seeking a Regional Operations Manager to lead our U.S. expansion Position Title: Regional Operations Manager Location: United States About the Role: We are seeking a highly driven Regional Operations Manager to oversee the growth and operations of Pop Joy, a trend-driven retail brand offering collectible designer toys, lifestyle merchandise, and immersive in-store experiences. In this leadership role, you'll manage end-to-end store development and operations, build strong local teams, and play a key role in bringing Pop Joy's unique retail concept to life across the U.S. market. Job Responsibilities: • Lead Regional Expansion: Build and manage local operational teams, overseeing all store activities in your region. Coordinate site selection, renovations, and store openings with a focus on brand consistency, efficiency, and timeliness. • Sales Strategy & Execution: Develop and execute sales targets for the region. Take full responsibility for revenue achievement, cost control, mall discount negotiations, and overall profitability. • Operational Excellence: Use performance data to drive decisions, identify business opportunities, solve challenges, and continuously improve customer experience and store efficiency. • Brand & Marketing Collaboration: Work closely with the marketing team to localize brand campaigns, develop promotional strategies, and ensure store environments reflect Pop Joy's creative identity. • Team Management: Lead the daily operations of the regional department. Recruit, train, and manage store teams; evaluate performance and drive a culture of excellence, creativity, and customer service. Qualifications: • Bachelor's degree in any major. • At least 5 years of experience in managing large-scale chain store operations in the retail or new retail sector. • Prior experience in brand-side operations, ideally with a track record of overseeing annual sales above USD 10 million. • Passion for designer toys, pop culture, and youth-focused retail trends. • Strong analytical and strategic thinking, combined with a hands-on leadership style. • Proven skills in team leadership, risk control, and operational problem-solving • Proficiency in English required; Spanish and Chinese language abilities are a strong advantage Interested candidates are invited to send their CV to: [email protected] [email protected] Job Type: Full-time Benefits: • Flexible schedule Language: • Chinese (Preferred) • Spanish (Preferred) Work Location: In person