Regional Vice President and District Manager - Water Parks & FECs California

Job Summary Regional Vice Presidents are responsible for ensuring their region maximizes revenue and cash flow growth through effective management and development of associates and managers. For Waterparks and Family Entertainment Centers (FECs), this includes maintaining a strong focus on operational excellence, safety, and exceptional guest experiences in high-traffic, dynamic environments. The Regional Vice President provides strategic direction and acts as the primary support for the team of District and Area Managers in his/her designated region. The Regional Vice President must provide leadership and vision to his/her region(s) management team in support of Lucky Strike Entertainment’s mission and values, tailored to the unique demands of water-based attractions and indoor/outdoor amusement operations. ESSENTIAL DUTIES AND RESPONSIBILITIES:Primary duties and responsibilities include, but are not limited to the following: • Recruit, hire, develop, and retain District and Area Managers who are passionate about delivering an exceptional guest experience at Waterparks and FECs, while achieving financial goals across various entertainment, food & beverage, and attraction offerings. • Identify and act on the unique training and development needs of District and Area Managers. Use the Talent Management Process tools for their development and succession planning. Collaborate with HR and Training departments to build an appropriate talent bench, with a focus on guest safety, attraction operations, and crowd management. • Communicate, monitor, and deliver on Key Performance Indicators (KPI) with District and Area Managers. Conduct annual performance reviews and competency assessments tailored to FEC and Waterpark metrics such as throughput, guest satisfaction, revenue per capita, and safety compliance. • Ensure a world-class guest experience by ensuring that Lucky Strike Entertainment’s Operating and Service Standards are executed consistently across water-based rides, arcade zones, food courts, party/event spaces, and other family entertainment offerings. • Ensure the District and Area Managers are conducting regular inspections using Lucky Strike Entertainment’s visit checklists and tools, customized to include FEC safety standards, water ride operational audits, and family experience evaluations. • Manage the execution of seasonal price changes, weekly specials, and various promotions, often aligned with school holidays, weather patterns, and regional family travel trends. • Develop annual business plans and ensure that District and Area Managers are given specific goals to achieve. Collaborate with the District and Area Managers to develop the Annual Operating Plan (budget) for the region. Ensure accountability to this AOP. Review and analyze daily and weekly financial reports and monthly P&L performance. • Evaluate financial performance and ensure District and Area Managers are involved in establishing and implementing effective action plans. Plan revenue growth and closely monitor expense control with a particular emphasis on strategic labor management, especially during peak seasons and high-traffic weekends. • Develop a sales culture amongst District and Area Managers where being proactive and entrepreneurial is the expectation, including revenue streams like group sales, birthday parties, season passes, food and beverage, and retail. • Ensure adherence to Operating Standards for water safety, lifeguard certification, food safety, sanitation, ride maintenance, alcohol service, and all local/state/federal safety regulations relevant to Waterparks and FECs. • Ability to work varying shifts, weekends, holidays, and extended workdays to support seasonal fluctuations and business needs. SUPERVISORY RESPONSIBILITIES:District Manager(s), Area Manager(s), Regional Event Manager(s), Area Facility Manager(s), Area Chef(s), and other operational leaders within Waterpark and FEC venues. QUALIFICATIONS:The Regional Vice President is a proven leader and operator familiar with high-growth, guest-centric environments such as Waterparks and FECs. Skilled at managing a P&L, teaching financial discipline, and driving results through team development. This leader is adept at hiring and mentoring talent, enforcing safety standards, and delivering high-quality guest experiences across a variety of attractions and services. Strong interpersonal and communication skills, high integrity, and analytical thinking are essential. Must be comfortable building relationships with vendors, corporate departments, and frontline teams in fast-paced environments. A sales-minded approach and the ability to lead seasonal and year-round business strategies are critical. EDUCATION AND/OR EXPERIENCE:Bachelor’s degree preferred. Minimum five years of multi-unit management experience in a high-volume entertainment, hospitality, Waterpark, or FEC setting required. Proven success supervising diverse teams (100+ employees), managing attractions, food & beverage, and events with a strong operational and financial track record. WORK ENVIRONMENT / PHYSICAL DEMANDS:Typical of waterparks and family entertainment venues, including both indoor and outdoor environments, variable weather conditions, and high-activity spaces. Includes corporate administrative work and frequent site visits. Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. This isn’t any ordinary office; it’s the beginning of a bowled new career as a District Manager of Operations with Lucky Strike Entertainment Our District Manager of Operations seek to maximize district revenue by executing national and center-level initiatives and training great managers and teammates to run our world-class entertainment venues. As a District Manager of Operations, you’ll be responsible for leading a dedicated group of managers at multiple centers whom you’ll help recruit, hire, and train. You’ll channel your inner-entrepreneur, identifying areas of weakness and strength within your region and developing actions plans in an effort to: 1) increase center revenue, 2) develop a rock star management team, and 3) encourage guests to visit week after week. DISTRICT MANAGER ESSENTIAL DUTIES Get a glimpse of all you’ll experience as a District Manager of Operations: LEAD THE TEAM • Recruit, hire, select, and train center managers throughout your district, guiding your General Managers and Area Manager or Operations to deliver an experience that exceeds guest expectations TRAIN YOUR TEAM • Identify training needs of your center managers; conduct one-on-one or class training; mentor and support your team as needed SET GOALS. EVALUATE. PREPARE. • Develop goals for your center managers; conduct performance evaluations; create plans for the career development of your reports; prepare succession plans WATCH THE BOTTOM LINE • Evaluate the financial progress of your centers and help them plan accordingly ALWAYS BE INNOVATING • Propose major capital projects during the budgeting process and work with your region’s Facility Managers to complete those projects approved EXCEED GUEST EXPECTATIONS • Proactively promote an in-center experience that surprises and delights our guests, going above and beyond what our customers expect; deal promptly with any guest complaints WHO YOU ARE Reporting to their respective Regional Vice President of Operations, our District Manager of Operations are entertainment and hospitality industry professionals with years of experience and a knack for spotting talent and building great teams. They’re active doers who use their entrepreneurial drive to maximize revenue for the centers of their assigned region(s) and who provide leadership and guidance to their region’s management staff. Check out the desired skills below and see if you have what it takes to join our world-class team: DESIRED SKILLS • 10+ Years of Management Experience • Bachelor’s Degree • Experience in a high-volume retail, entertainment, hospitality, or restaurant venue • Strong Analytical/Decision-Making Skills • Exceptional “People Developer” • Customer Service Pro • Experience Supervising Numerous Departments and a Staff of 50+ • Knowledge of POS register systems • Solid Communication Skills WORK ENVIRONMENT/ PHYSICAL DEMANDS:Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. Job Type: Full-time Pay: $130,000.00 - $225,000.00 per year Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Vision insurance Schedule: • 10 hour shift • 12 hour shift • Day shift • Holidays • Monday to Friday • Night shift • Overtime • Weekends as needed Willingness to travel: • 50% (Preferred) Work Location: In person