Remote Bilingual Healthcare Customer Service Representative

Position: Bilingual Healthcare Customer Service Representative Location: Work from Home Terms: Full-time, Verified Bilingual Pay: $18/hr Join Team Alorica At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. This is a fast-paced insurance-based program requiring commitment to member healthcare needs. The Program services an elderly and disabled community. Responsibilities • Assist customers with issues and concerns they are experiencing during the use of the product and/or service • Document call-related information for auditing and reporting purposes • Maintain and update customer information as necessary • Upsell current customers on new or enhanced services Qualifications • High school diploma or GED • Healthcare experience is welcome to enhance your success in this role • Customer service experience is a plus • Strong computer navigational skills • Familiarity with Microsoft Office applications (Word, Excel) • Excellent oral and written communication skills • Exceptional listening/comprehension skills • Professional and courteous • Customer oriented Work Environment • Ongoing usage of phone and computer systems • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. • Alorica will provide the equipment you need to conduct your work which may include a webcam. • You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands • Constant sedentary work Benefits • Health, dental, and vision coverage/HSA • PTO • Paid holidays and sick time • Optional daily pay or weekly pay • 401K retirement plan • Leadership programs • Paid training and tuition reimbursement • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies • Employee assistance program • Additional voluntary benefits Next Steps • Place an application • Complete your online assessment • Our team will review your application • If selected to move forward, our team will follow up directly #AloricaUSA #Remote #HealthcareJobs DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Maryland, Michigan, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Job Type: Full-time Pay: $18.00 per hour Application Question(s): • This position requires you to be fluent in both English and Spanish. Can you read, write, and speak in both languages? Work Location: On the road