Please record a short 3-minute Loom video introducing yourself and sharing why you’re a great fit for the role. Don’t forget to include the link with your application (or we'll reject it:)!
About us
Checkout Page makes it easy for businesses to sell online with our flexible no-code checkout page builder.
We’re a small fully remote team of three: two co-founders and an SEO writer.
We value a calm and stress-free work environment focusing on growing our company and helping our customers succeed.
Our business is already profitable and we’ve recently received funding from the TinySeed accelerator program.
The Role
We’re looking for someone to handle technical support and manage customer accounts.
As an early team member you'll have the chance to shape our support and account management processes and grow with the company.
Your main tasks will include:
- Answering customer questions via live chat
- Writing help articles
- Onboarding new customers
- Checking in with customers regularly
- Reporting bugs
- Scheduling sales calls
As we’re a small startup we need someone ready to take full ownership of the role learn the product quickly and start contributing from day one.
Requirements
- Strong technical knowledge of eCommerce payments Stripe event ticketing or similar industries
- At least 1 years of experience in technical support (ideally B2B)
- Excellent written and spoken English skills
- Your own equipment including:
- A Mac and iPhone
- Microphone headset
- A quiet presentable workspace (you'll be joining calls and recording Loom videos)
- Fast and reliable internet connection
No degree required.
Hours
This is a full-time role 5 days a week.
Our customers are mainly in the U.S. and Europe so you’ll need at least 4 hours of overlap with U.S. business hours including some overlap with the West Coast.
You should be able to cover 2pm CET to 9pm CET.
Please apply only if you can meet these time requirements.
Tools you’ll be using
- Checkout Page
- Stripe
- Crisp
- Notion
- Slack
- Loom
- Sanity CMS
Interview process
- Submit a short 3-minute Loom video introducing yourself and explaining why you’re a great fit for the role.
- Join a 30-minute call to meet the co-founders.
- Complete a 3-day paid trial to show your skills in action.
If this sounds like a good fit we’d love to hear from you!