Renewal Manager - Japan

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

Reporting to the Manager, Renewal Management – APJ, your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them.

• Manage a designated region, supporting both direct and partner-led customers. 

• Contribute to forecasting, maintaining a 6-month rolling forecast covering the current and next quarter. 

• Ability to price increases and negotiate to minimize discounts and protect existing ARR. 

• Collaborate with internal teams to ensure ARR protection and create optimal customer offerings. 

• Identify and escalate potential churn risks, taking remedial actions as necessary. 

• Meet annual and quarterly renewal targets for the assigned region. 

• Follow up with customers and partners on quotations, ensuring customer "Renewal Readiness." 

• Own, drive, and manage the software subscription renewals process to ensure timely and accurate execution. 

• Prepare and deliver renewal quotes for maintenance contracts, defending against competitive pressures. 

• Build trusted relationships with customers, providing additional points of access to accounts. 

• Articulate the value proposition and importance of up-to-date support. 

• Manage a high volume of engagements and transactions concurrently. 

• Ensure data integrity in customer systems. 

• Support the extended sales team in complex and cross-regional deals, including co-teaming and multiple contracts. 

• Present the value proposition of CyberArk support effectively to customers. 

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Qualifications

• Ideally 6+ years of renewals experience in Enterprise Software space

• Experience managing renewals in a Saas environment

• Prior experience of managing volume and working with in-country channel partners 

• Discipline in managing time and monitoring results

• Proven track record of success in inside sales

• Knowledge of CRM software (preferably Salesforce)

• Ability to multi-task and prioritise while achieving sales quota

• High Energy, Self-Motivated and persistent

• Works well in a matrix organization

• Creative problem-solving, strong interpersonal skills and willingness to take the initiative

• Excellent written and phone communications skills while leveraging IT and communication tools