Renewal Specialist

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What you'll do:

• Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
• Manage timelines and deliverables to ensure on time renewals
• Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success
• Assist in the creation and execution of nurture campaigns within Totango
• Interact directly with customers regarding renewals and account health
• Assist Account Managers with the creation of account reviews
• Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
• Develop and analyse reports showing renewal rates and account usage within Salesforce.com and Gainsight
• Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
• Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
• Help refine renewal process to increase efficiencies and ensure timely renewals
• Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
• Assist with various projects provided by management

What you'll bring

• Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
• Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
• Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
• Proven track record of increasing revenues within existing accounts is a plus.
• Ability to collaborate with multiple stakeholders.
• Good attention to detail with proven organizational and administrative skills.
• Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
• Proficient in the latest versions of Microsoft Office products.
• Excellent verbal and written communication skills.
• Experience with Salesforce.com is a plus.