Resource Coordinator - Float Pool

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary

The Resource Coordinator is responsible for facilitating a positive experience at City of Hope. This will be achieved through coordinating resources and executing multiple job duties/functions.

Key Responsibilities include:

• Meets, greets and assists patients, guests and colleagues with way finding (providing directions), obtaining various resources and providing minimal transport.
• May conduct and explain the intent of screening
• Practices appropriate health and safety protocols
• Conduct screen: temperature checks, questions regarding travel, personal
• Follows all requirements related to personal protective equipment, cleaning and distancing
• Post-screen, direct staff and visitors accordingly
• Assist with coordinating multiple resources in a timely manner
• Monitors assigned door entrances/exists
• Ensure satisfaction by listening, requesting information, asking questions, and escalating issues to appropriate individual
• May transport patients to and from the designated departments/areas
• Conducts periodic checks on individuals in the waiting areas/lobbies and provide visual inspection of areas to determine if any safety/housekeeping concerns need to be reported to leadership
• Ensures that patient and business confidentiality is maintained at all times.
• Demonstrates a willingness and ability to help others at all times.
• Follows site specific safety and security procedures.
• Practices preventative safety procedures as set forth by hospital, including safe lifting techniques.
• Performs other duties as assigned/necessary

Basic education required for consideration:

• High School Diploma.

Preferred experience and skills:

• Currently enrolled in nursing school (LVN or BSN) or currently enrolled in a clinical education program.
• Strong customer service and communication skills.
• Bilingual in English and Spanish.

Skills/Abilities:

• Proficient knowledge of related computer system
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
• Ability to perform general typing and basic computer skills. Ability to prioritize tasks and remain calm in stressful situations.
• Organizational, interpersonal and communication skills
• Maintain high level of productivity
• Excellent oral/written communication and organizational skills
• Foster and promote a positive and professional image
• Sensitivity to intercultural relations.

Additional Information:

• This full-time position will float between our comunnity practices, working Monday-Friday only.
• To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

• Posting Date: Nov 17, 2021
• Job Field: Support Services
• Employee Status: Regular
• Shift: Day Job