Responsible Gaming Associate

About the role and why it’s unique:

• Collaborate closely with AML, Fraud, and Customer Service teams to identify and resolve escalated cases and issues related to Responsible Gaming concerns
• Facilitate the development of a responsible gaming culture by delivering top-notch customer support and adeptly navigating challenging decisions associated with promoting responsible gameplay
• Analyze and review complex documents and user play activity to investigate suspicious accounts
• Review and update ongoing monitoring reports, compliance logs, and alerts
• Maintain a high level of attention to detail and handle sensitive matters with confidentiality

Who you are:

• Proficient in communication skills to effectively engage with both team members and customers
• Adept at time management, capable of handling changing priorities, and a skilled multitasker dedicated to consistently delivering high-quality work across diverse tasks
• Skilled in analyzing complex documents and investigating suspicious accounts
• High attention to detail and capability to handle sensitive matters with confidentiality

Even better if you have:

• At least two years of customer service experience, a background in responsible gaming, or prior employment with another gaming operator
• A desire to help form and contribute to the continuous improvement of RG processes and systems
• Flexibility to work at least one weekend day during peak sporting seasons
• Experience with Intercom (or other ticketing processor systems)
• Strong working knowledge of Microsoft Excel and Word
  

Our target starting base salary range for this position is between $70,000 and $85,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents