Restaurant Manager - Soho House Bangkok

Soho House Bangkok…

Set over three floors and surrounded by tropical foliage, the House is located in the former Eugenia Hotel building in the Sukhumvit neighbourhood, with a 12m pool and outdoor terrace. The club features bespoke interior design involving the region’s best artisanal talent, three bars, a members’ restaurant, music and events programming, and a collection of Thai contemporary art

The Role… 

We are currently looking for an outstanding Restaurant Manager to oversee the smooth running of the restaurant operations whilst delivering exemplary service. You’ll be consistent, reliable and excited to be part of leading a first-class team and growing the business.  You will have a real passion for what you do, with the ability to build relationships with members and guests alike. Having previous experience in a similar management role, you will understand how to deliver quality service, working at pace, with a positive and engaging personality.

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As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Main Duties…

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing member satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Coordinate daily Front of the House and Back of the House restaurant operations
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Recommend ways to increase productivity and revenues
• Train new and current employees on proper member service practices
• Implement policies and protocols that will maintain future restaurant operations

What we are looking for...

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and Micro
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous