Restaurant Service Manager

Job Title: Restaurant Service Manager

Location: Heywood

Full-time: Permanent

Are you a passionate, customer centric person, with an appetite for delivering memorable customer service experiences? Are you an open and engaging communicator that operates as part of a team yet also autonomous, then apply today to be part of our team as a Restaurant Service Manager.

About Us: About Us: At Martin Brower, we are dedicated to sustainability, continuous improvement, and valuing our people. As a global leader in supply chain solutions, we support some of the world's largest restaurant chains by delivering food, beverages, and products with a focus on innovation and environmental responsibility.

Position Summary: The Restaurant Service Manager will manage a region of around 120 restaurants as the link between Martin Brower, the restaurant management team, Franchisees and McDonalds Supply Chain. Therefore the ideal candidate will have a strong background in customer services or account management, excellent interpersonal skills, and a passion for customer satisfaction. The role requires a full driving licence where you will receive a company vehicle as part of your package.

Key Responsibilities:

• Manage and support a designated group of restaurants and their hierarchy to develop trust and surety in Martin Brower (MB) ensuring that restaurants receive the required levels of service KPI's - Delivery, In Full and RSP metric improvement.
• Support the Head of Service, Service Operations Manager and Customer Services team in ensuring any restaurant issues are resolved comprehensively and promptly.
• Manage and respond to the business needs for TARDIS development and proactivity to support the McDonald's restaurant growth and menu changes.
• Manage increased restaurant capacity by providing restaurant based support to define complex capacity solutions.
• Respond to restaurant changes proactively with analytical functionality.
• Support the implementation of restaurant facing change initiatives e.g. delivery cycle changes, new process initiatives.
• Identify areas of opportunity to drive efficiencies for both restaurants and Martin Brower.