Retail & E-Commerce | Applications Support Developer - Porto

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

• We are looking for someone with IT knowledge to join a specialized support team;
• Reporting to the Area Coordinator, the mission is to maintain efficient, scalable, and strategic solutions for the client in our growing technology landscape;
• Collaborate closely with business areas, internal users, and technical teams;
• Manage and analyze incidents to ensure Service Level compliance and permanent resolution, guaranteeing proper root cause analysis;
• Proactively identify opportunities to implement improvements and streamline daily tasks;
• Participate in the configuration of appropriate support models and knowledge transfer for implemented systems and processes;
• Enhance the documentation of processes and functional and technical workflows.

Qualifications

• Bachelor’s degree in IT or a related field;
• Academic background in Information Systems or similar disciplines;
• Proven experience working in specialized support teams;
• Over 2 years of experience with MongoDB, SQL, PHP, and C#;
• Experience with Salesforce Commerce Cloud is a plus;
• Strong problem-solving abilities and a proactive approach;
• Hands-on experience with APIs (APIGEE) and development tools (JIRA, GitHub);
• Understanding of Cloud environments (Azure);
• Highly detail-oriented, capable of working independently as well as part of a team;
• Excellent problem-solving, analytical skills, and ability to communicate effectively with both technical and non-technical stakeholders.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.