Retail Operations Specialist : MISS A ( HVAC Specialist)

We are looking for a bright, organized, and detail-oriented individual to work as ourRetail Operations Specialist ( HVAC)to join our rapidly expanding team at our Headquarters office in Dallas, Texas! As aRetail Operations Specialist ( HVAC), you will be the first point of contact for District/Store Managers, assisting the VP of Retail Operations in communicating and coordinating various tasks with Miss A store leadership including traveling to all store locations, and various operational projects. The ideal candidate is an organized, detail-oriented individual with the ability to effectively multi-task and prioritize projects. Responsibilities: · Assists VP of Retail Operations in decision making and strategic planning for all Miss A retail locations. · Overseeing maintenance concerns and questions in multiple locations . · Assist with acquiring maintenance vendors ( HVAC, Plumbing) • Lead and manage end-to-end strategy development and day-to-day retail operational execution. • Maintain an up to date and accurate directory of information for all Miss A retail locations • The role requires active management of the daily schedule, including adjustments for emergency calls, delays, or cancellations, with a focus on maximizing efficiency and minimizing downtime. • The Scheduler/Dispatcher acts as the primary liaison between the office and field technicians, providing updates, instructions, and support to help resolve onsite challenges. • Collaborate with HVAC Service Delivery leadership to set and achieve S.M.A.R.T. goals aligned with department and company initiatives. • Responsibilities also include reviewing and prioritizing service tickets in alignment with service level agreements, confirming readiness of work orders, and verifying job requirements before dispatch. • Provide leadership to the Retail team, build capabilities and support them in their development while nurturing a collaborative and dynamic culture • Drive and implement the business plan for area of responsibility to achieve goals and implement operational improvements; forecast, workload, and performance results to meet business demands for workload and performance results for area of responsibility. • Identify opportunities to innovate and improve, providing additional benefits to the customer • Collaborate with the retail operations department on specialized projects, to devise plans of action to address various issues or circumstances. • Source, price, and coordinate various maintenance projects for all retail locations while adhering to budget. · Attend regular store visits with Operations and Merchandising teams to assess store condition and operational efficiency. Collaborate with appropriate departments to devise plans of action to address various issues if needed. Requirements: • Background in HVAC or building technologies; field experience a strong plus. • Minimum 3 years in service territory routing, technician scheduling, and operational dispatch workflows. • Familiarity with HVAC terminology, equipment types, and service ticketing standards preferred • Ability to present information and respond to questions from management • Ability to anticipate and resolve practical problems and issues. • Ability to produce clear, timely, and concise documentation, plus excellent critical thinking skills. • Proficient in Microsoft Office Suite - including Excel, Word, PowerPoint, email, google docs, etc. • Excellent communication skills – both written and verbal. • Ability to articulate a strong vision, inspire, and influence others in achieving this vision • Must have exceptional time management skills, detail oriented, and must be able to effectively prioritize and multitask. • Must possess strong business sense and demonstrated ability to use good judgment to identify and solve problems and lead an organization through change. • Must be able to travel to all store locations. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: · Prolonged periods sitting at a desk, using phone, and working on a computer required. · Store visits required: must be able to walk and stand for extended periods of time. Benefits: • Health, Vision, Dental Insurance • Flexible Spending Account – Medical/Dependent Care • Paid Time Off (PTO) • Casual working environment with an Energetic Team • Compensation based on experience • Full-time; in office, Monday – Friday 730am – 4pm About Miss A: MISS A is a beauty and lifestyle brand where makeup & fashion lovers can now shop all the latest trends –all for $1! Headquartered in Dallas, TX we are rapidly expanding our retail store division throughout Texas and the Southern states. Our mission is simple, Miss A is a one-stop shop for all things beauty and lifestyle. High quality yet affordable, all at the price point of $1. Miss A offers thousands of products and has been recognized in Allure, Teen Vogue, Beauty Insider, and more. Join our fast-growing team to help change the beauty industry! Miss A Stores is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law. Job Type: Full-time Pay: From $50,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person