Revenue Operations Lead

SUPERHUMAN 👉

• The fastest email experience in the world

• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email communication and productivity!

BUILD LOVE 💜

At Superhuman we deeply understand how to build products that people love . We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values customers and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars notes contacts and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz First Round Capital IVP Tiger Global Management Sam Altman and the founders of Gmail Dropbox Reddit Discord Stripe GitHub AngelList and Intercom.

Our latest financing was led by IVP and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz and we welcomed Marc Andreessen and David Ulevitch to our board.

This time we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate . We are building a household brand and a worldwide organization. We are here to do the best work of our lives and we hope you are too.

As our Revenue Operations Lead you will be an integration part of the cross-functional success of our revenue organization (sales & customer success) helping design and drive system and operational strategies that lead us to success.

ROLE 👩🏽‍💻👨‍💻

• Design recommend and build best practices for GTM operations by identifying gaps and then defining optimized processes and tooling to scale lead-to-sales retention and expansion providing an optimum customer journey

• Through implementation of new workflows and enhancements drive increased sales velocity of closed-won deals and top of funnel conversion

• Normalize and align RevOps practices with Sales Marketing Customers Finance and Analytics teams.

• In partnership with Superhuman Systems teams (Salesforce Analytics Engineering etc) translate strategic RevOps roadmap to actionable delivery plan.

  • Manage RevOps backlog intake prioritization planning delivery and communication across stakeholders.

• Configure and administer RevOps tools (Gong Pocus Outreach Pandadoc Census Zoominfo Salesforce page layouts reports dashboards).

• Monitor build and update sales & revenue reports and automated processes working with the analytics team cross-functionally on any data issues

SOUND LIKE YOU? 🙌

Likely 7-10+ years of progressive experience with 5-7+ years of experience in go-to-market or revenue operations function preferably at a high-growth B2B SaaS company.

• Asynchronous Communicator : You’re effective across various mediums (especially Slack notion and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.

• Prioritization: As the conduit between sales customer and analytics for all revenue ops projects and initiatives it’s crucial that you proactively prioritize using logic to determine which initiatives will drive the greatest impact to things like sales velocity New ARR won and NRR.

• Bias Towards Action : Speed matters. Takes rapid and decisive steps forward even in the face of uncertainty recognizing action is the catalyst for progress and growth. The Ops team is small at Superhuman and we need someone who can and is willing to get into the weeds to operate towards success.

• Start to Finish Ownership: This role is crucial to the success of the GTM team both in operational success and reporting. Projects must be properly prioritized defined and completed.

• Strategic Thinking: Ability to define build and execute against a GTM Ops roadmap 12 months into the future while deeply understanding GTM ops tradeoffs and correct prioritization of roadmap items as well as ad-hoc projects.

• Analytically Driven: Lives and breathes by data and understands the interplay of data driven decisions for GTM leveraging tooling and therefore the importance of trustworthy and actionable sales reporting.

• Highly Organized: Runs a tight cadence for strategy intake management and deployment of projects as well as key metrics and reporting for the sales organization. Must have a high attention to detail in documenting workflows and changes using Linear.

• Technical Aptitude & Systems Thinker: Deep understanding of the sales stack and technical aspects of building upgrading administering and optimizing in the interplay of these tools for the GTM org to operate effectively and successfully.

• Cares deeply challenges directly: Discusses and debates ideas openly. There is high visibility cross-functionally with this role and there will often be disagreements around prioritization or path to success; you will need to navigate that successfully.

SALARY INFO 💸

The Revenue Operations role may span a range of experience and expertise. Through our interview process we will review your background local market data and use a mix of technical and qualitative assessments to determine where you fall in our range.

We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.

We take a locally informed approach to compensation. We will be able to share the precise range based on your location on our first call.

Our salary ranges for this role are:

• New York City Metro/San Francisco Bay Area: $180000 - $200000 OTE

• Cities like Boston Seattle Los Angeles: $162000 - $180000 OTE

• Cities like Denver Chicago Austin: $153000 - $170000 OTE

• Other smaller US cities: $144000 - $160000 OTE

The salary range does not reflect total compensation which includes base salary benefits and company stock options.

BENEFITS 🎁

Taking Care of Your Future 🙏

• Medical dental and vision insurance: 100% coverage for you and 75% coverage for all your dependents.

• Voluntary insurance: short-term disability long-term disability and life insurance.

• 401(k) plan (we match 75 cents per dollar up to 4% of your salary).

• Free access to Northstar a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

• Take as much vacation as you like!

• 13 additional company holidays plus your own Care Days Flexible Holidays and a company-wide Winter Break.

• Generous parental caregiver healthcare and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.

• Free access to Calm and Taskhuman.

• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• Custom MacBook Pro.

• $1000 budget for workstation setup.

• $60/week for your lunches groceries or whatever nutrition you need to stay fueled up!

• Flexible spending accounts for commuter costs dependent care and healthcare expenses.

At Superhuman we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.