Revenue Operations Manager

Hi! We're Sendlane, a small but rapidly growing SaaS start-up in San Diego, CA on a mission to disrupt how merchants approach eCommerce and increase their ROI!

If revenue is your jam, tech platforms are your personal playgrounds, and SaaS metrics make you hot and sweaty

And if people call you a tech guru or problem solving extraordinaire (thinking outside the box), then we need to keep reading right now.

We're really talkative. In fact, we could probably go on and on about this position all day (and we have). But, you? You're goal-oriented, no bull$^!t, and just want the net/net.

So, here's what you need to know about this role (and, if you decide you want to learn more, our babbling can be found after the following bullet points):

What You'll Be Doing:

• Own and maintain our HubSpot CRM, Outreach, Zapier and other GTM tools management, including administration, change management, and troubleshooting of the tech stack, ensuring teams have the needed capabilities & can access accurate data.
• Quality assurance across all technology on the internet (forms, app stores, etc)
• Lead mapping and funnel tracking
• Help unify, manage and help govern all go-to-market technologies
• Work cross functionally in finding solutions to technology issues, lack of technology, or current technology
• You will manage data quality for the entire revenue function, performing monthly data governance and quality control activities
• Work across marketing, partnerships, sales, and customer success to strengthen our infrastructure and internal processes by reporting on funnel performance.
• Identify, design, and implement business processes and reports that increase productivity and remove bottlenecks
• Work across teams to identify areas of optimization through process improvements and tools
• Execute projects to improve our revenue teams efficiency
• Manage our tech stack, onboard and off-board members from the tech stack as well.
• Support the reporting needs across the organization as well as team-level reporting to help measure the effectiveness of the go-to-market strategy
• Help create, update, and deliver new and existing enablement training, documentation, processes, practices needed to support our revenue teams

That's the job. Interested?

Go apply and you'll hear back from us either way.

Want to learn more?

Great, here's our TedTalk on the company and the role. Enjoy.

We'll kick this off by saying: We have a vision of unification.

Born and raised in sunny San Diego, Sendlane is a well-funded, Series B (Dec 2022) SaaS Martech company that's on a mission to disrupt today's fastest growing industry: eCommerce! By unifying a digital retailer's marketing stack, we enable them to deliver meaningful interactions that create loyal lifetime customers!

We've seen a lot of growth since we established in 2017 and the funny part is that we actually never intended to become a company! Back in 2013, our 3 co-founders designed Sendlane to address needs within their own businesses. Now, we service over 1,700 businesses across the world and that's been solely possible because we are constantly looking to out-do ourselves and evolve.

To the right person, this will be an awesome challenge, especially if you're someone who's looking to grow your career! You'll be entering the ground floor of our sales operations and massively impacting its trajectory of our business.

Our team's dedication to making Sendlane what it is today is humbling which is why we're looking for that next "special someone" to help take us to the next level. That's where you come in! Yep, you, buckaroo.

We gave you the high-level up top but just in case, here's a bit more on you, your strengths and the role itself.

This is what the ideal candidate looks like:

• SaaS Metric Lover - You need to know SaaS, inside and out. NRR, ARPU, Churn, MRR, ARR, Velocity
• Technology Lover - You can jump into any relevant platform and figure it out.
• Taking an idea and running with it (You are autonomous)
• Strong communications, especially across departments
• Problem solving Extraordinaire (seriously, we need you think bigger, not narrow)
• Running multiple projects at a time (Task Manager)
• Detail orientated (because the details matter)
• SaaS Metrics lover - One more time in case you didn't hear it before.

Sound like something you're up for?

We strive to ensure that our employees have the best experience possible (while still remembering that you are here to do a job). Here's our benefits package:

• We are 100% REMOTE
• Health/Dental/Vision - 70% to 100% paid for by us (depends on the plan you pick).
• We have a no a-hole policy, so keep the ego's at the door.
• Parental Leave - New parent? Congrats! Count on 6 weeks of leave, separate from our PTO policy!
• 401k - Your future self will thank your current self for the investment (And we match up to 4%)
• Flexible PTO - Take what you need when you need it.
• We pay you to GO AWAY - $1000 bonus for taking 5 days off in a row!
• Equity - If you're helping us build, we want you to have a piece!
• Macbook and $500 home office stipend!

Along with our benefits, you can expect an awesome, performance driven work environment. You can count on having an incredible team of people who are all insanely hard-working (and absolutely HILARIOUS).

We have, what we call, a "friends first" culture! That doesn't mean we're not getting work done nor does it mean we're getting too personal with one another. It simply means that our collaboration, communication and ability to work together is second to none because we have a solid understanding of the people we work with everyday and we actually enjoy it, too! And, to answer your question"yes", we have conducted entire conversations using only GIFs.

If this all sounds like your cup of tea then we definitely want to hear from you!

Apply today!