RevOps Admin

About Zowie:

At Zowie we believe that buying online should feel like walking into your favorite local shop: personal friendly and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy order status etc. and saves time for customer service agents who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk Shopify Gorgias etc.) or become a standalone customer service platform.

We are:

🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.

🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time we work together support each other and focus on winning as a team.

🧑‍💻 Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.

We strive to be:

💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.

👻 Bold and free-thinking. We trust our employees to find the best solutions.

🤸‍♀️ Agile and high-performing. We work smarter not harder. We use our OKRs to keep ourselves focused.

🤠 Unafraid of change. Zowie is growing and the market is changing. We thrive in an ever-evolving environment.

As a RevOps Admin at Zowie you will be instrumental in optimizing and managing our revenue technology stack. This role emphasizes the technical side of revenue operations focusing on the efficient use of various tools and platforms to enhance our go-to-market efforts. This role will be perfect for someone that would like to grow and develop technological excellence.

Key Responsibilities

Systems Management : Oversee and manage the technical aspects of RevOps tech stack.

Automation : Design and implement new workflows to automate processes.

Integration: Ensure seamless data flow between our go-to-market systems.

Implementation : Drive and execute new tools’ implementation projects.

Innovation : Seek opportunities to improve our tech stack following technology trends.

Support : Provide support and troubleshooting ensuring all systems function optimally.

Documentation : Help RevOps team in the technical and end-user documentation development.

Ideally you'll bring with you:

• +2 years experience in managing and optimizing a variety of RevTech tools.

• Specific experience with CRM systems and automation tools like e.g. Salesforce Zapier SimilarWeb.

• Strong understanding of native data integration workflow automation and system management.

• Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues quickly.

• Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders.

• Collaborative mindset with the ability to work effectively across different teams and departments.

• Ability to thrive in a fast-paced dynamic environment and manage multiple priorities simultaneously.

It'll be awesome if you have:

• Experience with BPMN or other process notations.

• Managed go-to-market tech stack in your previous role.

We will offer you:

👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.

👉 Unlimited paid time off. We trust each other and don’t count days.

👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.

👉 Health benefits. We offer an additional health insurance package.

👉 Development budget. We want to grow personally and professionally together.

👉 Home-office funds. Make yourself a comfy space for work on a daily basis.