Rostering Integrations and Provisioning Lead

Company Description

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US. 

Job Description

Position Overview:

As the Team Leader for Rostering Integrations and Provisioning, you will lead a dynamic and cross-functional team dedicated to enhancing our product's functionality through seamless integrations with rostering systems. In this role, you will play a pivotal part in driving product enablement initiatives, ensuring successful integrations,and collaborating with various teams to deliver a world-class user experience.You are an integral part of the teacher and administrator journey, managing onboarding, maintenance, satisfaction and renewal processes.
The overarching mission is to guarantee an exceptional experience for our customers on our platform, ultimately contributing to successful student learning outcomes.This position involves close collaboration with various Nearpod departments and direct engagement with customers, making the ideal candidate a risk-averse innovator. 

Job Responsibilities: 

• Liaise with the Engineering, Product, Customer Success, Support, Sales Ops, Salesforce and Sales Teams to ascertain the technical needs of the Nearpod install base for both presale & post-sale.
• Liaise with external partner companies in order to advocate for districts and product needs. Scope the level of effort required for any custom development.
• Manage technical relationships with customer administration and IT teams to ascertain the initial and ongoing technical requirements to guarantee they are achieving their desired outcomes and continued success with the purchased products.
• Lead district-level integration needs,specifically related to SFTP, LMS integrations, specific APIs or other environment variables that will be required to successfully roster and SSO teachers and students to Nearpod’ s platform. Identify training needs for the Customer Success Management, Sales, and Support teams.
• Manage and implement process improvements around onboarding and the rostering of admin, teacher and student data. Basic script writing for limited automation.
• Day-to-day supervision of the IT professionals on your team including time, project and resource management.
• Escalate and track technical issues that have resulted in blocked workstreams to a combination of Support Director and Engineering Leads 
• Generate reports for tracking and auditing not limited to Salesforce reports and database queries.
• Lead team-wide initiatives and projects related to integration and activation data standardization and process updates.
• Provide innovative solutions of enhancements for backend tools to increase productivity across activations and integration processes. 
• Associate evaluations to continue to foster a challenging environment for team members to develop and enhance their knowledge base. 
• Prompt decision-making to adapt to a continuously evolving leadership role and responsibilities. 
• Lead and motivate a team of customer support employees.
  

Qualifications

Job Requirements: 

• Minimum of 5 years experience in a customer-facing role with proven success in Leading teams within a technical support environment. customer communication and service. 
• Able to operate in a highly efficient manner by multi tasking in a fast-paced environment with limited supervision.
• Driven to exceed expectations, deliverables and milestone dates. 
• Exceptional technical skills-knowledge of SFTP, LTI, SQL, PHP, Python, with some exposure to APIs. 
• Knowledge of Classlink, Clever, and Google Classroom preferred. 
• Superior written and communication skills.
• Bachelor’s degree in Information Technology or Education;additional IT certifications preferred.
• Experience working in a SaaS environment a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines. 

Salary Range: $61,000-75,000. This range is based on national market data and may vary by experience and location. 

Benefits:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/