RQ08228 - Application Support Specialist - Junior at S M Software Solutions Inc - Other US Location | Job Transparency - Job Transparency | Find Your Dream Job with Full Salary Transparency

A new requirement from one of the ministries in Ontario. Please refer to the details provided below:
We are unable to submit a candidate without below mandatory documents.

"Please ensure that your resume is updated and provided in Word format."

"To facilitate our evaluation process, please fill out the attached Skills Matrix and provide your references accordingly."

"We kindly request that you specify your expected hourly rate."

Kindly Provide your Work Authorization.

Kindly share with us your LinkedIn Profile ID.

Job Title:	RQ08228 - Application Support Specialist - Junior
Client:	Ministry of Public and Business Service Delivery (former MGCS)
Work Location:	222 Jarvis St, Toronto, Ontario, Hybrid
Estimated Start Date:	2024-12-16
Estimated End Date:	2025-03-31
#Business Days:	100.00
Extension:	130.00
Hours per day or Week:	7.25 hours per day
Security Level:	No Clearance Required

To check the detailed description and matrix visit our website: Click here
(NOTE: Share required documents to [email protected] by Thursday, November 28, 10:00 AM EST.

Must Haves

2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).

2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM

Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).

Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.

Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity

Note:
This position is currently listed as "Hybrid"; however, the consultant will be remote due to COVID-19 related Work from Home (WFH) direction. Once the I&IT cluster staff are required to return to the office, the resource under this request will be required to work onsite as well.

Hybrid: 3 days onsite / 2 days remote

Experience and Skill Set Requirements

General Project Coordination and Communication (30%)

Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
Demonstrated experience scheduling and facilitating agile / scrum events including but not limited to backlog management, sprint planning, daily stand-ups, sprint reviews and retrospectives.
Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
Proficiency in Microsoft Office for process automation, data analysis, and report generation.

Service Management (30%)

Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
Operational experience with Ceph storage for data management and scalable storage solutions.
General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

Public Sector Experience (5%)

Experience working in public sector environments such as OPS, BPS, or similar government institutions.

Description

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support, managing endpoint security and regular security patching .
The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services, security and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.
Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, general reporting and data analysis.

Skillset:

Experience with middleware application suite such as but not limited to:
IBM WebSphere Application Server NDM and Liberty
IBM DataPower
Deployment Automation - Urban Code Deploy and Urban Code Velocity
Middleware Monitoring tools e.g. ITCAM, Dynatrace
Cloud technology including OpenShift, Kubernetes and Ansible
Experience with ITIL Incident Management process
Experience with ITIL Change Management process
Experience with Remedy/eSMT, Service Now or other service management tools
Experience with reporting tools and data visualization e.g. PowerBI
Demonstrate strong communication and problem solving skills
Experience with standard MS office suite
Demonstrate initiative and responsiveness

RQ08228 - Application Support Specialist - Junior

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