RSSR - Language Desk Mandarin (Chicago or Houston)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. Benefits are subject to a collective bargaining agreement. Seniority-based pay raises with additional compensation for shift differential and overtime. Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.Key Responsibilities: • Handle incoming phone calls that include booking itineraries and answering inquiries from customers; resolve complex customer issues • Taking calls in a fast-paced call center environment • Efficiently handle requests; assist all customers including those with disabilities using United guidelines • Apply customer service and sales techniques to effectively address customer needs while using empathy to resolve customer issues • Maintain statistical excellence in all areas to support productivity goals • Consistently deliver a standard-setting product to our customers and deliver an excellent customer service experience • Maintain an ergonomically correct work area • Answer any other questions from passengers • Use training resources and materials to resolve customer issues • 100 % Onsite at our Customer Contact Center in (Location)Qualifications What's needed to succeed (Minimum Qualifications): • High School Diploma or equivalent experience • Proficient in English (written and spoken) • Proficient in Mandarin (written and spoken) • Computer literacy, including being able to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer • At least one year experience in sales, customer contact, call center, customer service or other related work is preferred • Be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays • Ability to sit and work at a computer for extended periods of time while communicating with customers • Must be legally authorized to work in the US for any employer without sponsorship • Successful completion of interview required to meet job qualifications • Reliable, punctual attendance is a crucial function of the position • Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules • Able to pass a 10-year security background check What will help you propel from the pack (Preferred Qualifications): • 2+ Years of Contact Center and Call Center experience • 2+ Years of Customer Service Experience • Experience in a fast-paced work environment • Airport Experience (operations, customer service, baggage, customer solutions) The starting rate for this role is $21.14. This is also a bonus eligible position (i.e. profit sharing). We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement). United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please [email protected] request accommodation.