SaaS Engineer - Productivity and Collaboration

Role Description

We are seeking a SaaS Engineer to manage optimize and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace Slack Zoom Dropbox) strong scripting/automation skills and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure scalable and fully leveraged enabling Dropboxers to get the most out of their tools.

Responsibilities

• Administer SaaS platforms: user management security permissions workflows integrations.

• Proactively evaluate new SaaS features and run pilots/adoption programs.

• Measure and report on adoption and usage trends across collaboration platforms.

• Identify opportunities to leverage AI automation and integrations for smarter collaboration.

• Troubleshoot and resolve SaaS-related incidents documenting best practices.

• Deliver documentation training and communication to drive user enablement.

Requirements

• 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace Slack Zoom Dropbox).

• Experience with automation/scripting (Python Bash PowerShell AWS Lambda).

• Familiarity with SaaS APIs integrations and CI/CD pipelines.

• Strong analytical skills for usage data adoption metrics and feature impact.

• Excellent troubleshooting problem-solving and cross-functional communication skills.

• Ability to work independently and cross-functionally with clear communication to both technical and non-technical stakeholders.

• Strong documentation skills with experience maintaining knowledge bases SOPs and onboarding guides

Preferred Qualifications

• Certifications in Google Workspace or Slack administration.

• Experience with SaaS adoption programs and driving user engagement.

• Familiarity with AI/ML-powered SaaS features.

• Background in SaaS spend optimization and vendor management.