Saddle Shop Retail Sales Associate

What to Expect in the Role: • Assist customers in the selection of goods ensuring that each customer receives professional service in person and on the phone. Be proficient with up-selling and cross-selling merchandise. • Provide a friendly, professional, and inviting environment for customers to demonstrate a hospitality-based approach to retail. This includes greeting and acknowledging customers as well as engaging in meaningful conversations. • Demonstrate solid product knowledge, including function and care. • Maintain an awareness of all merchandise promotions, sales, and advertisements. • Assist in floor moves, merchandising, display maintenance and store housekeeping. • Assist in processing and replenishing merchandise. Participate in receiving and monitoring floor stock. • Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention. • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. • Communicate customer requests to management. • Promote and answer questions about the history of King Ranch to customers. • Transfer and stock materials for the store.Stamp (personalize) selected leather goods. • What We Will Be Needing From You: • Must be able to work a flexible schedule including weekends and holidays. • Must have 1 year of retail or customer service experience. Previous experience in luxury goods or in the outdoor industry is a plus. • Ability to work in a fast-paced environment and pick up information quickly. • Ability to effectively problem solve and resolve conflicts within a retail environment. • Team Player. • Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, etc. or willingness to learn. • Meticulous attention to detail in all aspects of work, from product handling to customer interactions. • Excellent verbal and written communication skills including how to engage customers. • Must have a high school diploma. • Technical background in platforms such as Shopify, NetSuite, and Oracle is a plus.