SailPoint Product Specialist

Company Description

We are on a journey to transform our digital capabilities, bringing together core business processes, people, data, and technology—enabling IKEA to become an even better home furnishing retailer in the future. This journey requires passionate individuals who embrace change, dare to ask questions, and strive to make a difference. If that sounds like you, come and join us. Together, we can achieve great things! 

The Team 
Our Identity & Access Management (IAM) team is divided into three areas: 

• Access Management and Identity Governance (AM and IGA) 

• Privileged Access Management (PAM) 

• Customer Identity and Access Management (CIAM) 

Each area has a Digital Product Leader and a number of resources supporting development and delivery. The SailPoint Product Specialist is part of the AM and IGA team and plays a key role in leveraging SailPoint IdentityIQ (IIQ) technologies to deliver the IAM roadmap. This role requires deep understanding of SailPoint IdentityIQ as a product and IGA practice in general, resulting in an ability to implement it securely and effectively in an enterprise context. 

In addition to working closely with the Digital Product Leader to develop the deployment, the SailPoint Product Specialist is an L2 escalation point for troubleshooting complex challenges. Naturally, the SailPoint Product Specialist will work closely with stakeholders across the business as needed (e.g., HR Operations, Service Management leaders, SecOps, and other departments). As IKEA is a global brand with many companies working together, a robust understanding of SailPoint in a multi-IGA context is useful. 

The SailPoint Product Specialist will: 

• Be a part of the SailPoint product team, focusing on both development and operations, while contributing a proactive approach through distributed teams. This includes all aspects of SailPoint IdentityIQ, such as access certification, identity lifecycle management, and role management. 

• Act as an authoritative knowledge source for SailPoint use cases, collaborating with stakeholders both from within Inter IKEA Group as well as external partners as needed. 

• Contribute to ensuring that SailPoint platform components, including access management and identity lifecycle processes, are monitored and maintained according to agreed playbooks and SOPs. 

• Act as an ambassador for the SailPoint platform, advocating its use and benefits across the Inter IKEA Group, and assisting in the adoption of SailPoint’s capabilities like access reviews, risk-based certifications, and automated provisioning. 

• Enable business operations through the SailPoint platform within Inter IKEA, franchisees, and external partners/providers by implementing solutions to specific business requirements. 

• Support the Digital Product Leader with input to development roadmaps, taking ownership of specific development items or processes as required. 

About You 
Our team operates within a diverse IAM ecosystem, utilizing key applications like SailPoint IdentityIQ together with Entra ID, Auth0, and CyberArk as part of the complete IAM platform. You are as comfortable with technology as you are with collaborating with your colleagues to achieve long-term success. You recognize that while many use cases look similar, they are not always exactly the same – and you know how to find patterns that work. You let values guide your approach to challenges and interactions with your colleagues. Security is second nature to you, and you understand how to make it easier for the business to achieve its goals. You appreciate the importance of metrics like KPIs and OKRs, and you’re willing to innovate when the current measures fall short. You are confident in making independent decisions while valuing the experience and perspectives of your peers. 

To succeed as a SailPoint Product Specialist, the following knowledge, skills, and certifications are essential: 

• Hands-on experience with SailPoint IdentityIQ at a global enterprise scale, including topics such as identity governance, access certifications, automated provisioning, and role-based access control. 

• Insight into aligning processes with other business stakeholders to drive results (e.g., HR processes for co-worker data management and JML automation). 

• Ability to take ownership, collaborate with other specialists, and make independent decisions. 

• Capacity to simplify complex challenges and translate between "tech-speak" and everyday language. 

Additionally, the following knowledge, skills, and experience would be valuable: 

• SailPoint certifications such as SailPoint Certified IdentityIQ Engineer or SailPoint Certified Identity Governance Professional. 

• Familiarity with SecOps and the ability to collaborate on IAM topics, especially with a focus on securing identities and managing user access risks. 

• Understanding of protocols like OIDC, SAML, SCIM, OAuth, and how they interact with IGA in hybrid ground/cloud environments. 

• Strong empathy for the end-user experience, for example concerning access requests, multi-factor authentication, and account management. 

• Experience with tools such as ServiceNow and Jira, both for entitlement management as well as managing identity-related incidents and development backlogs. 

Information Security & Data Privacy supports the IKEA Vision by enabling a cyber secure and trustworthy IKEA.
We support our business in understanding the value of information and digital assets; to ensure it is trustworthy, available when needed, managed with a particular attention to privacy and properly protected to foster customers’ trust in IKEA. All to create a better everyday life for the many people.

Additional Information

This role is full-time and based in Delft, Netherlands. For questions about the role, please contact Mathieu Ahlstrom, Team Manager, Information Security & Data Privacy Shared Data & Technology ([email protected]). If you have questions about the recruitment process, please contact Sarah Arshad ([email protected]). 

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by 28th of October 2024.