Sales and Customer Experience Representative

About Hiscox Customer Experience Centre 
 

We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.  Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business. 

You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our home insurance team based in Colchester.  

What you will be doing 

• Selling specialist home insurance to high-net-worth customers, having great conversations to understand their needs and requirements.  

• Identifying opportunities to cross sell and up sell our personal line products, based on customers' needs. 

• Speaking to existing customers and resolving their queries, through both phone and email. 

• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time. 

• You will become an expert in our technical products and our IT systems 

• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.  

• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.  

• Our trainers will spend 4 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks. 

So why choose Hiscox? 

We offer a great environment with brilliant benefits, so here are some of our favourite ones: 

• 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year. 

• 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show 

• £350 towards a gym or sports membership of your choice 

• £300 festive hamper (choose from luxury food, premium wine or shopping vouchers) 

• Simply Health Medical coverage 

• Sharesave Scheme – allowing you to invest in Hiscox  

• Pension, critical illness cover, life assurance 

• Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home. 

This role is 35 hours per week, 9-5pm, Monday to Friday 

Are you the right person? 

• You enjoy speaking to people and providing a great customer experience is important to you.  

• You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.  

• You are resilient and don’t shy away from problems or challenges. 

• Beating and surpassing business goals is what gets you out of bed in the morning. 

• Sales experience is desirable, as well as previous experience in hitting targets.