Sales and Customer Service at High-growth INC 5000 Travel Startup

Customer Support Agent (Sales / Customer Service) Location:Dallas, TX 75287 (Hybrid: In-person & Remote) Job Type:Full-time Compensation:$37,440 base + guaranteed monthly bonus ($633-$1,500 based on performance) + quarterly bonus Career Growth:Potential to transition into anExecutive Hostrole ($70K-$110K+ expected earnings) after 1 year Work Schedule:Hybrid (3 days work-from-home) with some nights/weekends based on business needs About URComped URComped is afast-growing travel startupthat specializes in bookingcasino travel experienceson top cruise lines and casino resorts worldwide. Our unique platform allows casino players tounlock exclusive comp offers(free trips) with new casinos and cruise lines, expanding their travel opportunities beyond their usual casino destinations. URComped has been recognizedthree years in a row by the INC 5000as one of the fastest-growing companies in the U.S. About the Role We are hiring aCustomer Support Agentto handleinbound customer calls, providing top-tier service to our growing base of casino travelers. Currently, unanswered calls are routed to a third-party call center, and our company goal is toanswer more calls in-house. This is anideal opportunity for someone who thrives on the phone, enjoys engaging with people, and is excited about helping people book amazing casino travel experiences. Theprimary focusof this role will be toanswer inbound calls from URComped members and assist with their casino and cruise travel requests. Additional tasks, such as outbound calls to welcome new members, email follow-ups, and promotional outreach, aresecondarybut still important to overall success. Key Responsibilities Primary Responsibility: • Answer inbound calls from URComped membersand provide assistance with travel requests, bookings, and general inquiries. • Resolve customer questions and concernsefficiently and professionally. • Guide customers through the URComped process, ensuring they understand how to qualify for and book comped trips. Additional Responsibilities (Secondary to Answering Calls): • Welcome new URComped membersvia phone and email, helping them get started. • Follow up with customersafter trips to ensure satisfaction and encourage referrals/repeat bookings. • Respond to emails and chat inquiriesfrom customers who prefer written communication. • Promote special events and offersto existing URComped members. • Work with casino and cruise partnersto confirm and finalize trip reservations. • Collaborate with managementto identify ways to improve the customer experience and increase bookings. What We’re Looking For Strong phone skills– you should be comfortable andenjoy talking on the phonefor most of your workday. Friendly and engaging personality– customers should feel welcome and appreciated when speaking with you. Ability to multitask– handling inbound calls while keeping accurate records and following up as needed. Tech-savvy– comfortable using CRM software, email, and other digital tools (Google Docs, Slack, Gmail, Trio360 CRM). Strong writing, typing, and communication skills– for follow-ups and responding to inquiries. Self-motivated and team-oriented– able to work independently but also collaborate with the team. Qualifications • Must be 21+ years old • High school diploma or GED required(Bachelor’s in Business or Marketing a plus) • 2+ years of successful experience in inside sales, call center, or customer service(if no college degree) • Must be able to pass a pre-employment drug screen and background check • Must be willing to work some nights/weekends based on business needs • Ability to relocate to Dallas, TX before starting work (Required) Work Schedule: • Tuesday:9:00 AM – 5:00 PM • Wednesday – Saturday:11:00 AM – 7:00 PM • Sunday & Monday:Off Note:Applicants must be able to work this schedule. Compensation & Benefits Salary:$37,440 base +$633-$1,500 monthly bonusesbased on performance Career Growth:Potential tobecome an Executive Hostin 10-12 months, earning$70K-$110K+ Benefits: • 401(k) with matching • Health & dental insurance • Paid time off • Travel perks(opportunity to host URComped Cruises!) • Work from home 3 days per week • Weekly catered lunches • Free snacks and beverages in the office • Access to company tickets for FC Dallas and Allen Americans games • Team perks:Weekly happy hours, team lunches, and travel opportunities Why Join URComped? High-growth startupwith unlimited career advancement opportunities Fun and engaging work environmentthat values enthusiasm, gratitude, and positivity Work in the exciting world of casino & cruise travel Be part of a teamthat values transparency, customer delight, and innovation Job Type: Full-time Pay: From $45,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Work from home Education: • High school or equivalent (Preferred) Experience: • Sales or Customer Service: 2 years (Preferred) Ability to Relocate: • Dallas, TX 75287: Relocate before starting work (Required) Work Location: In person