Sales Associate

Position Summary: A MacKenzie-Childs Sales Associate is an individual with a vibrant personality, an efficient nature, and natural warmth. The ideal candidate will provide customers an exceptional customer experience, both in-store and on the phone or via email. A successful Sales Associate will also build customer relationships, as well as ensure product in the store is well-stocked and beautifully maintained. Essential Job Duties and Responsibilities:(Additional duties may be assigned) • Generate new customer connections as well as maintain current customer relationships by creating an enjoyable atmosphere for MacKenzie-Childs customers. Create a positive selling experience that encourages customer shopping. • Create, at all times, a customer experience that upholds MacKenzie-Childs standards • Demonstrate a proactive approach to developing a clientele- both personally and for the team • Answer the phone as well as assist customers with questions via phone, email and in person. • Drive revenue for the store, build UPT and ADT • Keep the shop floor looking lovely (aka: fully stocked and cleaned) • Maintain sales floor and current stock levels by assisting with the restock of merchandise as well as in floor moves when necessary • Participate in MacKenzie-Childs training sessions • Assist in expected opening and closing procedures Supervisory Responsibilities: • The Sales Associate does not have any supervisory responsibilities. Education and Experience: • High School Diploma or GED required • Equivalent combinations of education and work experience will be considered Special Requirements: • The ability to work a schedule consisting of days, nights, weekends and holidays on a consistent basis. Knowledge, Skills, and Abilities: • A dedication to excellent customer service. • Contribution to an engaging, warm, and dynamic retail team. • Ability to learn key systems. • Ability to build strong customer relationships. • Show a commitment to teamwork and goal attainments. • Ability to clearly and concisely communicate verbally and in writing. • Strong organizational skills including the ability to prioritize and work in a fast-paced environment. • Ability to maintain a high-level of professionalism. • Excellent work-ethic and initiative. • Ability to multi-task and excellent time management skills required. • Must be detail-oriented and well organized. Equipment Used: Computer, printer, scanner, telephone, photocopier and POS system. Computer Software: Outlook, Word and Excel Physical and Mental Requirements: • Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists. • Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects. • Plan or direct fairly complex work methods or operations that obtain size, shape, or physical qualities of product. Environmental Conditions: Work is performed in a typical retail store environment with occasional exposure to falling when climbing a ladder. MacKenzie-Childs is an EEO employer.