Sales & Marketing Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Four Seasons Hotel Seattle is looking for a Sales & Marketing Coordinator / Golden Sales & Catering Operator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. This person will be responsible for providing administrative support to the Sales, Catering Managers and Director(s) while being familiar with all aspects of the sales process. This position reports to the Director of Sales. This is a non-exempt/hourly position. U.S. work authorization is required for this position.

About Us

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine 100 Best Companies to Work For rankings every year since 1998.

Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• Correspond via email and telephone with Travel Advisors and Group Clients regarding requests.
• Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, Golden Sales & Catering and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.
• Maintain Golden Sales & Catering System, which includes contract updates, menu input, average check update, BEO training/maintenance, as well as other updates as instructed by Golden S&C Regional.
• Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets.
• Write/run Golden Sales & Catering reports associated with Catering and Group needs and/or mailings.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Fielding incoming inquiries and distributing to proper recipient.
• Providing Sales Coordinator and Catering Administrative Assistant support as necessary, including but not limited to contract turnovers, merging contracts, menu printing, site inspection forms.
• Managing projects related to sales initiatives such as holiday gifts, sales blitzes, and hotel partnerships.
• Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.
• Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, a bindery machine.
• Periodically assist with front of house operations including greeting and directing guests.
• Finalizing the requirements and assisting with resume preparation of confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.

Preferred Qualifications and Skills

• Basic knowledge of hotel operations
• Previous hotel experience preferred
• Strong communications (telephone and in person)
• College education preferred
• Fluent and professional communication both written and verbal
• Works well under pressure, multitasking, and team player
• Extreme attention to detail in all areas, organizational skills, and thinks strategically
• Ability to touch type 50+ WPM and comprehensive computer skills

What we offer: 

• Hourly rate between $27 - $28, along with a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Employee Meals

Schedule & Hours:

• Full Time, Monday through Friday (standard business hours)

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf