Sales Operations Administrator

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We're looking for a Sales Operations Administrator to be part of making this happen.

Overview:

The new addition to our fast-growing team is a strategic thinker who can see around corners and identify issues before they become a bottleneck. This role will be vital as we scale our operations team and will play a cross functional role between Sales, Customer Success, Channel Operations, and Finance. We are looking for someone who is ready to dig in, take a key role in our quote to cash/order process. Maintain data integrity between our CRM, finance, and other internal systems and work to implement scalable processes for rapid growth.

Responsibilities:

• Support a growing sales team as a resource in the quote to cash process
• Verify customer information and process sales orders/contracts
• Ensure deal structure and contract are in alignment
• Respond to sales rep and partner inquiries related to quotes, orders, and invoices
• Collaborate with legal and finance to structure custom quotes.
• Partner with finance and sales on customer inquiries related to order or invoice issues
• Provide accurate and timely reporting and visibility to contract/order information
• Understand and adapt to evolving sales models and programs
• Work with customer onboarding and service delivery teams on operational issues
• Identify opportunities for improvement in quote to cash process
• Data steward for accurate partner, prospect, and customer data within Salesforce
• Provide leadership in defining, mapping, and documenting key sales operations process between opportunity creation and order entry in Salesforce.com
• Work with Business and Sales Operations to ensure systems work is coordinated between internal stakeholders
• Assist with special projects as needed

Required Skills/Experience:

• 2 or more years' experience in sales or order operations role
• Salesforce.com and CPQ Quoting experience a plus
• Prior experience working with subscriptions and contracts
• Prior experience working with partner or channel partners
• Excellent communication skills: verbal, written, presentation
• Innovative, motivated, organized, high energy team player
• Process and quality focused with attention to detail
• Ability to think critically and make independent decisions
• Undergraduate degree from an accredited university

About Arctic Wolf

At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)-and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave
• 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.