Sales Operations Manager

We are looking to expand our Sales Operations team by hiring a Sales Operations Manager.  This individual will help build a foundation upon which the business will scale rapidly over the coming months. Key activities include ensuring proper function of our sales operations systems (especially Salesforce), building out process and structure for a scaling team, streamlining operations via process improvement, and ensuring data integrity to help drive to insights.

Success in this role means that you will build and simplify internal processes, provide optics into performance via reporting and insights, and accelerate revenue-growth by identifying strategic pursuits for the sales team. Gladly’s rapid growth and scaling requires the Sales Operations team to minimize friction and maximize efficiency.

This position reports to the Senior Director of Revenue Operations and is an integral part of the Go-To-Market team, working closely with marketing, sales, and customer success teams.

Responsibilities

• Partner with sales managers to build better processes and policies, enabling sales managers and account executives to effectively and efficiently execute on day-to-day activities.
• Proactively identify process challenges and either build or improve on these processes. This requires thought around documentation, communication, and enablement to ensure adoption throughout the sales organization and cross-functional teams.
• Support the team in administering SFDC and assist with building reports, dashboards, integrations, and flows.
• Supervise key data and maintain our reporting processes (spanning all sales pipeline, efficiency metrics, and forecasting.)
• Be fanatical about data hygiene. Modify and improve the way we gather, store, and report on data via manual or automated processes.
• Assist in the Marketing to Sales handoff, including ownership of lead upload, scoring, routing, and assignment; help streamline the process as we grow.
• Drive improvements to our technology stack by recommending and integrating technologies that help our sales team to achieve their goals.
• Communicate change across the organization and work to train others on new processes, policies, and tools.
• Seek to automate where possible, and understand the benefits of automation in a scaling business.
• Handle case queue to ensure our collaborators receive timely responses to their inquiries.

Qualifications

• 4+ years Sales Operations experience and 2+ years of Salesforce experience (Sales Cloud required), preferably at a SaaS company
• Deeply knowlegeable of Salesforce functionality and best-practices, Certification is a plus
• Familiarity with common sales technology stack (including Outreach, ZoomInfo, LinkedIn Sales Navigator) and is able to connect these tools to each other (via API or native integration)
• Experience building sales automation flows
• Excellent communication skills - equally comfortable working with technical and non-technical stakeholders and can help others articulate their needs and translate them into projects
• Excellent organization and prioritization skills; detail-oriented and process-driven. Project management skills a plus.
• Driven by a need to uncover and solve problems.

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

$128,000 to $158,000 per annum; equity, and benefits

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.