Sales Operations Specialist

Inbound Sales Development Representative (Sales Excellence Specialist) 

We are looking for a resilient, motivated, and articulate team player to join our Sales Growth and Enablement Team as an Inbound Sales Development Representative (‘SDR’) also referred to internally as Sales Excellence Specialist. This role sits within our Brand & Growth organization.  

Our SDR team lives by the motto “no lead left behind”. The role requires timely engagement with inbound leads that have engaged with Convera but do not yet know the full value our solutions, products and network can bring to their company. As an Inbound SDR/ Sales Excellence Specialist you will demonstrate the ability to have a growth mindset while working in marketing and sales motions. This is truly a hybrid sales-marketing role with unique opportunities within Convera  

You will leverage our sales tech, marketing assets and insights to engage with leads through digital channels, assessing their needs, qualifying their interest, and determining their readiness for handoff to Sales. You will also create nurture-like campaigns that follow typical marketing motions. 

You’ll help drive top-of-funnel pipeline growth by delivering quality meetings to Sales, who will further engage with your qualified leads to address their international payments and hedging needs. You will also work on specific lead generation campaigns to deliver qualified and quality leads to specific groups within Convera. 

This role requires collaboration with marketing, sales enablement and sales. Making this a great opportunity to understand Convera as a complete business and grow within this organization. This role opens the door for opportunities within Convera to expand your career into Sales, Marketing or Sales Enablement.  

Responsibilities 

• Lead Nurturing & Qualification: Source relevant insights and materials to develop engagement and relationships, ensuring every lead is nurtured and qualified effectively via digital motions. 

• Pipeline Support: Monitor lead status and follow up diligently to meet lead response times, ensuring no lead is left unattended. 

• Secure Quality Meetings: Meet KPIs by securing quality meetings for our Sales teams around the world, ensuring smooth meeting handovers, allowing Sales to prepare for more in-depth conversations with leads. 

• Data Management & Lead Hygiene: Maintain clean and up-to-date records in Salesforce, ensuring no lead falls through the cracks and every interaction is accurately recorded. 

• Process Optimization: Collaborate with marketing and sales enablement to refine lead-nurturing sequences. 

Qualifications & Skills: 

• Experience: Ability to demonstrate experience in marketing or sales. Minimum 18 months of experience in customer-facing lead generation or junior sales roles, ideally with knowledge of Foreign Exchange (FX), Payments and Technology. 
• Goal-oriented: Demonstrated success in meeting deadlines or monthly targets.
• Tech Savvy: Aware of Salesforce.com, marketing automation platforms, and other digital sales tools.
• Process Focused: Demonstrated knowledge of lead generation and sales pipeline building. Must be able to follow company processes. 
• Communication Skills: Fluent in English, with strong written communication abilities, and a knack for crafting compelling messages and responses.
• Time Management: A strong work ethic, with the ability to multitask, prioritize, and manage time effectively.
• Growth Minded: Ability to work independently and bring fresh ideas to optimize digital touchpoints and enhance lead engagement processes. Identify and suggest improvements for lead handling and qualification.