Sales & Service Coordinator

We currently have an exciting opportunity for a Sales Coordinator at the Hilton Phoenix Chandler and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. The Sales Coordinator will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients.

Responsibilities:

• Respond to group inquiries and other requests in a timely manner
• Block groups in hotel systems
• Prepare, show rooms, and give tours to walk-in clients
• Create and distribute flyers for special events
• Oversee group blocks and rooming lists, ensuring accuracy using our reservation system
• Route billing, payments, etc.
• Prepare reports for revenue management and sales teams
• Assist with scheduling and servicing meeting rooms as needed
• Order and inventory sales amenities and supplies
• Provide support and sales insight
• Other duties as assigned by management

Requirements:

• Minimum of 3 years’ experience as a Front Desk Agent in the hotel industry
• Front Desk or Sales experience with the brand strongly preferred
• Highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Professional attire required
• Strong computer skills, email, Excel, must be trainable on Sales systems
• Excellent communication, problem solving, and presentations skills required