Sales Support and Operations Analyst (Hybrid-Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring a Sales Support and Operations Analyst to act as a critical intermediary between the Sales team and other departments-including Finance, Legal, Professional Services, Customer Success, Pre-sales, Licensing, and Business Unit Executive Teams. This role is pivotal in ensuring effective communication, enhancing sales processes, and supporting the organization in achieving operational excellence.

We have a hybrid work model grounded in FACS: Flexible, Accountable, Connected, and Supported. At Broadridge, we are also dedicated to fostering diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels valued, empowered, and able to contribute their best every day.

What You'll Do

• Draft customer agreements and ensure necessary approvals are obtained, properly documented, and archived.
• Review and send contracts to authorized signatories, adhering to internal procedures.
• Collaborate with the Finance team to review and validate closed sales monthly, ensuring reporting and accounting accuracy.
• Work with the Invoicing team to create and maintain billing-related Jira tickets, ensuring timely and accurate invoicing while addressing contract elements like price increases, terminations, and renewals.
• Develop and improve sales processes and procedures, including updates to the CRM system (Salesforce).
• Train and support Sales Representatives and other teams on using the CRM tool effectively.
• Provide commission support to the sales teams, ensuring clarity and alignment with goals.

What You Bring

• 4-6 years of experience in business processes, such as Sales Operations, Inside Sales, Supply Chain, or in financial domains.
• Post-secondary education in a relevant field.
• A strong appetite for improving, automating, and streamlining processes.
• Fluency in English (verbal and written).
• Proficiency with CRM systems, preferably Salesforce.
• Exceptional organizational skills, attention to detail, and an ability to collaborate across multiple departments.

Why You'll Love Working Here

At Broadridge, we believe associates thrive when they feel connected and supported. That's why we've created a work environment that fosters collaboration, innovation, and personal growth. Our hybrid structure allows for flexibility while maintaining accountability and connection.

We celebrate diversity and are committed to creating an equitable and inclusive culture. With resources like our employee networks and learning opportunities, we ensure every voice is heard and valued.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.