Sales Support Associate

MET International is a family-owned business with over 30 years of experience in the IT hardware industry, specializing in refurbished servers and parts. As a stable and growing company, we take pride in providing reliable service and long-term opportunities for our team. We are seeking a detail-oriented and proactiveSales Support Associatewho is organized, professional, and eager to grow. This role is ideal for someone with basic experience in business-to-business sales or purchasing—someone who understands terms like PO, invoice, and RMA—and is interested in learning more about the IT industry. You’ll work closely with our Sales Manager and cross-functional teams to help process orders, support customers, and ensure the sales cycle runs smoothly. This is a fully on-site position with strong potential for growth as you become more familiar with our products, systems, and customer base. Key Responsibilities: • Look up product availability and pricing in our internal system • Support business to business customers via email, phone, and Microsoft Teams with inquiries about price and availability • Receive and process Purchase Orders (POs) accurately • Coordinate with internal departments—Accounting, Shipping, and Warehouse—to ensure smooth order handling • Manage RMAs and assist in issuing credit memos as needed • Support and learn from the Sales Manager to improve account handling and sales strategy • Assist with maintaining customer records, follow-ups, and post-sale communication • Provide timely and professional communication with both customers and internal stakeholders Qualifications: • 1–2 years of experience in business to business sales support, purchasing, or customer service • Familiarity with business terms like PO, invoice, RMA, and credit memo • Strong written and verbal communication skills • Excellent organizational skills and attention to detail • Comfortable managing multiple tasks in a fast-paced environment • Professional demeanor and eagerness to learn about the IT hardware industry • Proficiency in Microsoft Office (especially Outlook and Excel) • Experience using CRM or ERP systems is a plus Job Type: Full-time Pay: From $18.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Shift: • 8 hour shift • Day shift Ability to Commute: • Carrollton, TX 75006 (Preferred) Ability to Relocate: • Carrollton, TX 75006: Relocate before starting work (Preferred) Work Location: In person