Sales Support Europe (F/M) – On-site

We are looking for a Sales Support Specialist for our Laboratory Process Solutions activity (LPS).
Based in Varedo, you will be responsible for providing the sales team with administrative support and enhance the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. 

You support the internal sales team by providing all necessary information, supporting our tools as well as training of process steps to ensure customer satisfaction and encourage the purchase of our products and services.

Grow with us – Your Responsibilities

• Work with our SPOT “SAP” & CRM “Sales force”

• Answer customer enquiries 

• Support and preparation of quotations

• Lead management Transfer of incoming leads to the right contact person or to sales functions via CRM 

• Collaborate in projects, e.g. internal process optimization 

• Review, maintenance and control of price conditions in SAP and make sure conditions on eShop & CRM become visible

• Centralising information for the production of price lists & pricing groups

• Processing and follow-up of literature and brochure requests as well as sample dispatch 

• Coordinate and processing of questionnaires 

• Ensuring the quality of master data in SAP & CRM (Sales relevant data)

• Support with eCommerce enquiries 

• Customer Creation in SAP & Salesforce (Duplicate check of prospects)

• Support, Coordination of reseller requests and preparation of offers

• Coordination of service technician leads and calculation of bonus payments

• Processing marketing promo actions

• Working between the different departments of the Sartorius Group and the sales team

• Supporting colleagues in the sales support department

• Support in DEMO & Sampling Handling Process

What will convince us

• Academic degree in business administration or similar

• Minimum 3 years of work experience in customer service or order processing department

• Reporting skills

• Service and detail oriented

• Good communication and teamworking skills

• Proven software skills, e.g. Microsoft Office, SAP and any field management software

• Fluent in English, Italian.

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers