Sales & Support Representative

Job Description

Ingram Content Group (ICG) is hiring a Sales & Support Representative to join our dynamic sales team in NYC. This individual will provide a high level of sales support to the Publishers Group West and crossbrand National Accounts Sales team, accounts, and client publishers. This role will perform routine sales and administrative support duties for the sales team, assisting in preparation for new titles sales presentations and provided special projects support and analysis for sales. 

Do you care deeply about books? Would you like to join a sales team representing 5 of the last 6 Booker Prize winners, myriad New York Times-bestsellers, and a diverse group of publishing programs?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to connect with readers across the globe. Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

If you are a passionate advocate for books, enjoy working in a fast-paced environment, and want to contribute to a publishing organization that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• High School Diploma or GED
• 2 years of sales and/or customer service experience
• 1 year experience working with MS Office or equivalent in a school or work setting

OR

• Bachelor’s Degree
• 1 year experience working with MS Office or equivalent in a school or work setting

Preferred Skills:

• Familiarity with MS Excel functionality, including using formulas, v-lookups, and pivot tables
• Experience in the publishing industry or a related field, with a familiarity in book sales
• Strong attention to detail and exceptional organizational skills
• Flexibility and adaptability to thrive while supporting disparate segments of the account base.

Key Responsibilities:

• Prepares national account reps for sales calls by creating monthly lists of titles, gathering materials, prepping sales packets, creating Edelweiss collections, and tracking drops ins.
• Supports BN, Books-A-Million, and Baker & Taylor national account reps.
• Creates and sends daily, weekly POS reports for our distribution brands/accounts.
• Liaises with client services teams to ensure sell-in materials are available for sales calls.
• Backlist and brand sales analysis as required.
• Provides administrative support to VP, Sales including sales reporting on a routine basis.

Hiring Salary Range: $23.61 - $29.00/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish