Sales Support Specialist

JOB DESCRIPTION
This is a Hybrid position requiring 3 days/week in the office.
Support UL's sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required. Applies their experience and knowledge to identify any and resolve problems and work toward continuous process improvement.
RESPONSIBILITIES

• Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or admin-related post-sales activities
• Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools
• Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders
• Supports account managers and owners by performing administrative-related tasks
• Works with customer to get agreements such as GSAv2 and L37's signed and uploaded into Oracle Contracts Workbench
• Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities
• Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, multiple listing, name/address changes, file transfers, myUL support queries, FUS estimates, file/volume withdrawals, reinstatements, alternate listing, Product iQ support etc.
• The target annual pay range for this position is $47,300 - $49,500 which includes a base salary of $43,000-45,000 and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 10% of the base salary, paid quarterly, and is contingent upon performance.

QUALIFICATIONS

• 2+ years of Consultative Sales experience and/or Bachelor's degree in Business, Marketing or related discipline
• Strong written and verbal communication and administrative skills
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce CRM preferred)
• Business acumen and a solid understanding of full lifecycle sales processes
• Able to effectively multitask and complete work in a timely manner