Sales Support Specialist

The Sales Support professional will be responsible for providing the sales team with the support necessary to enhance the efficiency of the sales process. The mission of the sales support team is to enable the sales teams to focus on value adding, customer facing activities by helping to deal with internal stakeholders and facilitating the sales processes in the Leads-to-Order Cycle.

Main Responsibilities & Tasks:

• Answer phone calls from customers/sales reps and handle pre-sales enquiries. This includes customer’s questionnaires
• Participate with other support functions to distribute e-mails in [email protected] to relevant departments
• Check incoming letters/mails and distribute to Sales for follow-up
• Generate quotes whenever sales cannot use the self-service CPQ tool
• Check delivery times in pre-sales enquiries with internal departments
• Match Cubis/Arium and Bio-A Instrument orders with quotes stored in SFDC and ensure that the End User Customer Number in the Quotation is properly set up in SAP. Verify that Cubis configuration is legible in the quotation/purchase order. Forward the purchase order to OPM for order processing
• Maintain/register end user data in SAP/SFDC via NWBC, by submitting the prospect into a customer account once the purchase order is received
• Perform daily check on suspended orders in Sagbrain database; identify reason and re-process the suspended orders. This includes updating the SAP Quotation Number into the special pricing order; and for non-pricing issue to re-send or forward it via e-mail (starting later this year due still working on the system development) to other departments
• Maintain All customer master data in ERP and working closely with Customer Service
• Create/maintain SAP Quotation to support Sagbrain EDI orders once a special price CPQ had been created by Sales Rep and approved in SFDC
• Maintain local JPY price list with FAS (ex-product marketing) team for LE products and BioA Head of Sales
• Create SAP promo code to support FAS/Marketing campaigns
• Manage regulatory and/or technical documents (price certificate, Sartorius Japan dealer certificate, SDS, etc)
• E-mail price list, product catalogues, customer notification letters and/or other information to all dealers and maintain centralized e-mail mailing list
• Identify new tenders and complete tender documents with supervision (tender management – this needs to be discussed with the sales team, since we normally participate via dealers)
• Create leads for sales in Salesforce based on incoming requests through general mailbox, phone enquiries and send to Sales for follow-up
• Arrange samples and demos to support opportunities (This can be shared with FAM/VAM team since they need to track and make follow ups)

Qualifications and Other Requirements:

Minimum

• Academic degree (any subject)
• Good communication and teamworking skills
• Positive, proactive mindset
• Analytical skills
• Service and detail orientated
• Native-level Japanese language skills
• Basic spoken and written English

Ideal

• Academic degree in business administration or similar
• Minimum 2-3 years of work experience in sales administration
• Proven software skills, e.g. Microsoft Office, SAP and salesforce.com

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers