Salesforce Admin

Job Description
The Opportunity
We are seeking a skilled and motivated Salesforce Administrator to join our dynamic team. As a Salesforce Administrator, you will play a critical role in managing and optimizing our Salesforce instance to support our sales, marketing, and customer service operations. Your expertise in Salesforce configuration, customization, and maintenance will contribute to the success of Litera by ensuring efficient and effective use of the platform.

• Configuration and Customization: Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, page layouts, and record types.
• User Management: Create and manage user profiles, roles, and permissions to ensure appropriate access levels and data security.
• Data Management: Maintain data integrity through data cleansing, de-duplication, and regular data maintenance activities.
• Automation: Using Salesforce best practices develop and maintain automation processes using workflows, process builder, flows, and Apex triggers to streamline business processes.
• Integration: Collaborate with development teams to integrate Salesforce with other business systems, ensuring data consistency across platforms.
• Reports and Dashboards: Create and manage reports, dashboards, and analytics to provide insights into sales, marketing, and customer service performance.
• Training and Support: Provide training and support to end users, ensuring they are proficient in using Salesforce and maximizing its capabilities.
• User Adoption: Monitor user adoption and identify areas for improvement, implementing strategies to increase user engagement and utilization.
• System Upgrades: Stay up-to-date with Salesforce releases and new features, planning and executing system upgrades as needed.
• Troubleshooting: Investigate and resolve issues related to data quality, system functionality, and user experience in a timely manner.
• Best Practices: Implement and enforce best practices for data management, security, and maintenance within Salesforce.
• Documentation: Maintain detailed documentation of configurations, customizations, and processes.

About You

• Salesforce Administrator certification (ADM 201) is required. Additional certifications such as Advanced Administrator (ADM 211) and Platform App Builder are a plus.
• Proven experience as a Salesforce Administrator, with a track record of successfully managing and optimizing Salesforce instances.
• Strong understanding of Salesforce configuration, customization, and automation tools.
• Proficiency in creating and maintaining reports, dashboards, and workflows.
• Familiarity with data management and integration concepts, as well as data security best practices.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Problem-solving mindset and ability to troubleshoot issues effectively.
• Strong commitment to data accuracy.
• Ability to adapt to changing business requirements and learn new technologies quickly.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.