Salesforce Support Level 2

Company Description

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.

By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.

With 25 years’ experience and 10,000 employees across Europe and the Middle East, Devoteam promotes responsible tech for people and works to create better change.

#Creative tech for Better Change

Job Description

The Sales & Marketing IS team of Devoteam Group is looking for its new Salesforce Support Level 2 to join the IT department. Salesforce CRM for Devoteam is deployed in 20 countries for more than 70 entities. It now has more than 1250 users in total and continues to grow constantly. 

As a Salesforce Support Level 2, your role will be to 

• Ensure the smooth running of Salesforce platform;
• Check the data quality and perform data cleaning; 
• Testing of new features in sandbox before the deployment; 
• Communicate new features to the end users and update the knowledge base;
• Perform biannual pricing model updates;
• Implement organisational changes of Devoteam group (merge or split of entities, renaming or deactivation of entities);
• Help with implementation of new entities (data transfer, training session);
• Build custom reports and dashboard for managers;
• Gather the requirements and design the report and dashboards for the top management;
• Provide 2rd level support to Salesforce users;
• Manage incidents and requests that can not be solved by first level support group; 
• Update the knowledge base for the support team.

Qualifications

• Sense of Service ++ 
• Autonomy 
• Fluent English is a Must 
• Knowledge of Salesforce Sales Cloud 
• Good knowledge of Excel or Google Sheet
• Data Loader (bonus)
• Salesforce flows, validation rules, reports and dashboards
• Ability to listen, challenge and formalise business needs
• Ability to communicate and interact with key management players
• Reactivity 
• Knowledge of Hubspot marketing tool is a plus but not required