Salesforce Support Specialist

About the role

We are currently seeking a meticulous and detail-oriented individual to assume the position of Salesforce Production Analyst. This critical role is based in either Santa Monica or New York City and holds immense importance in ensuring the seamless operation and advancement of our Salesforce platform. Whether you possess a robust background in sales within the advertising space (4+ years) or have acquired experience as a Junior Salesforce Administrator (2-3 years), your expertise will play a pivotal role in contributing to the overall success of our organization.

As a Salesforce Support Specialist , you will be at the forefront of maintaining and optimizing our Salesforce platform, making your skills indispensable in achieving our organizational objectives. This role reports to the Sr. Manager, Performance Product Management, under the Revenue Operations team, offering a unique opportunity to impact the daily operations of our team and contribute to the continuous improvement of our Salesforce environment.

If you are a motivated individual with excellent communication and relationship-building skills, and you are looking to make a significant impact, we encourage you to apply. Join our team and be a key player in ensuring the continued success of our organization in either Santa Monica or New York City.

For California Only - The estimated annual salary for this position is between $72,000 and $139,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Proactively monitor and address incidents tracked in Salesforce Cases, ensuring swift and effective resolutions.
• Collaborate directly with supported teams, offering valuable insights to resolve live issues efficiently.
• Work daily with Salesforce users, understanding their frustrations, and providing assistance to solve issues.
• Act as the go-to person for Salesforce-related concerns, building relationships with users and creating an open communication channel.
• Conduct troubleshooting activities and resolve production issues by implementing tactical and strategic solutions, including code changes as necessary.
• Perform Root Cause Analysis and Impact analysis for incidents, ensuring thorough problem resolution.
• Develop and maintain a comprehensive understanding of the supported applications, staying ahead of potential challenges.
• Collaborate with external integration teams to troubleshoot issues with their products.
• Take charge of monitoring automated jobs and promptly reprocess them in the event of failures to maintain optimal system performance.

We’re excited if you have

• Strong experience and proficiency with the Salesforce platform, either as a user or administrator.
• In-depth knowledge of navigating the tool, building reports, and creating dashboards.
• Ability to work collaboratively and cross-functionally across teams.
• Proven capability to identify and gather requirements from users and stakeholders.
• Advanced skill set in Excel, including data manipulation and querying.
• Excellent communication skills and the ability to build relationships with Salesforce users.
• Proven track record of being a go-to person for users, demonstrating an open and approachable demeanor.
• Knowledge of the advertising industry, industry best practices and understanding of the sales process for advertising sales.
• Knowledge of Advertising tooling suites
• Experience in Salesforce Admin tasks, such as user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Proficiency in Salesforce standard objects, Custom Objects, Custom Fields, Page Layouts, Visualforce Pages, Apex Classes, and Triggers.
• Experience in Salesforce configuration changes, including Flow, fields, validation rules, page layouts, record types, and custom settings.
• Salesforce Admin Certification.

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