Salesforce Systems Administrator

Why Choose Acrisure?

In record time, Acrisure has become the fastest growing insurance broker globally. A top 20 player a few
years ago, we are now in the top 10 of insurance brokers globally, with ambitious plans to continue
growing at pace. Beyond our growth, our dedication to client service, as fueled by our business model
and culture, means that Acrisure’ s opportunity is to be the most relevant and successful, privately held
insurance broker in the industry.

Our model is unique. Through a network of agency partners that provide local service with global reach,
we work in service of two core objectives: create value and be a good partner.

Our culture is strong. We are a collaborative company of entrepreneurial, innovative, and talented people
who believe in our future. We outthink and out work the competition. We look outside our walls and are
energized by our fast-paced trajectory.

Our vision for the future is clear. We have limitless potential to achieve unprecedented success in the
insurance industry. To achieve our opportunity, a best-in-class Team must support us.

This is an exciting opportunity to join this growing team and immediately make an impact to the overall
success of the company. If you are interested in collaborating with good people who celebrate
entrepreneurialism and work with commonality of purpose, Acrisure is the place for you. 

The Role:

The Salesforce Systems Administrator position will have primary responsibility for the configuration, administration, and end user training and support for the Salesforce system. You will work closely with third party vendors to ensure that the CRM is functioning at an optimal level. The Salesforce Administrator reports to the Digital Technology and Operations Director and works closely with other members of the Technology and Operations Team.

The Salesforce Systems Administrator position will have primary responsibility for the HybridOperations Team.

Here are some of the ways in which you’ll achieve impact:

• You have experience moving projects forward rather than just reacting.
• You work well independently and enjoy being part of a team.
• You’re a quick study and can roll with change.
• You want to be part of an organization that is creating a better insurance world.
• Creating and managing long-term goals. Ensuring goals are met in areas defined by the business unit.
• Manages Salesforce and related applications including configuration, integrations, reports, dashboards, workflows, and user access permissions.
• Handles both basic administrator functions for Salesforce, as well as complex data management operations, including the preparation of reports for members.
• Support, maintain, and enhance multiple Salesforce orgs (Experience Cloud, Service Cloud, Custom Objects, Education Data Architecture, Flows, Reports, Dashboards, etc.)
• Support, maintain, and enhance multiple Form Assembly forms, including Salesforce Connector and workflows
• Support, maintain, and configure third-party services integrated with Salesforce
• Interact and collaborate with vendors on larger upgrades and improvement projects
• Collaborate with web and apps teammates on system integrations and cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF)
• Test, provide quality assurance for, troubleshoot, resolve and create documentation for Salesforce orgs (technical and customer-facing)
• Use AGILE and DevOps practices (Jira, GitHub, CI/CD, New Relic, Sentry)
• Working closely with Digital Innovation, Information Systems team and organization stakeholders to evaluate, scope, and complete improvement requests for Salesforce.
• Makes recommendations for how Salesforce can be better utilized to support changing business and technical requirements.
• Documents the system configuration and tasks sufficiently to support long-term sustainability.
• Assists with end user training on system basics.
• Remains engaged with vendors and user communities and pursues related learning opportunities to remain current on the platform’s technical capabilities and related best practices.

You may be fit for this role if you have:

• 3+ years of experience administering Salesforce, including Salesforce Financial Services Cloud administration experience.
• Salesforce Administrator certification or a strong desire to complete.
• Strong customer-service approach to serving members and colleagues.
• Deep understanding of building and maintaining object models and data models.
• Strong communication skills including relationship-building, the ability to manage up and across, and the ability to explain technical concepts clearly for a non-technical audience.
• Commitment to quality work; the ability to think critically and creatively; dependable initiative and good judgement.
• Comfortability working in sprints in a highly collaborative, rapidly changing environment.
• Ability to handle multiple tasks at once and shift priorities.
• Ability and willingness to work some evenings and weekends as necessary.

Location: Hybrid Position- 2 days per week average in our Columbus, OH, Boston or Austin offices. 

We are interested in every qualified candidate who is eligible to work in the United States. We are not able to sponsor visas for this position. 

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