Salesforce Training Specialist

Salesforce Training Specialist

Location: Remote - US

Ready to turn training sessions into memorable experiences and make a significant impact in the Salesforce ecosystem? Thunder was founded to solve a massive market need – helping customers make the most of their Salesforce investment. While many companies make huge investments into digital transformation, most do not realize the full benefits. Founder and CEO, Carter Wigell (1 of the first 100 employees at SF!), sought to build a consultancy that customers could rely on to maximize CRM value, with a focus on human-centered activation and adoption that sticks.

Our fast growing company is led by a powerhouse team of multi-platform and industry experts who share in the mission to help customers love Salesforce, forever. If you have a passion for empowering teams through engaging and effective training, let’s talk!

Job Summary:

As a Salesforce Trainer at Thunder, you'll be instrumental in ensuring our customers can effectively use their new Salesforce CRM tools post-implementation. 

Your role involves creating and delivering tailored training programs, inclusive of end-user and train the trainer models. Our goal is to ensure enablement, allowing our customers to utilize their new systems efficiently and effectively. 

Key Responsibilities:

• Design and conduct end-user training programs specifically tailored for customers following the implementation of their new CRM/cloud systems by Thunder.
• Drive the train the trainer framework, ensuring our customers can effectively train their teams.
• Develop engaging training materials, including user guides, tutorials, and video content, to support the learning process.
• Conduct needs analysis for each client to customize training content to their specific use-case and user profile.
• Keep up-to-date with the latest Salesforce features and updates, ensuring these are incorporated into training modules.
• Provide hands-on coaching and support during and after training sessions.
• Evaluate the effectiveness of training programs through feedback surveys and adapt training methods accordingly.
• Collaborate with project teams to understand specific customer needs and ensure alignment of training with system functionalities and business objectives.
• Develop and maintain a repository of training resources and documentation for ongoing client support.
• Maintain a deep understanding of Salesforce capabilities, features, and best practices.

Qualifications:

• 1-2+ years of training experience or relevant background
• 1-2+ years in the Salesforce ecosystem (or have been a direct Salesforce user!)
• Thorough understanding of Salesforce CRM and various cloud systems.
• Relevant Salesforce certifications preferred.
• Experience with video editing tools, virtual meeting platforms, and curriculum development tools (preferably Google Suite, Camtasia, Audiate, Canva, Microsoft Teams, Zoom, Google Meet, and Mural).
• Demonstrable experience in delivering Salesforce end-user training.
• Strong presentation and communication skills, with an emphasis on clarity and engagement.
• Ability to develop clear, concise, and user-friendly training materials.
• Excellent organizational skills and ability to manage multiple training schedules.
• Apparent creativity and a knack for making the complex seem simple.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Salary Range: This role offers a competitive salary range for new hires of $72,000 - $98,000 base salary. Our base salary range is just one component of the total compensation package - which will also include variable/incentive pay (quarterly bonuses) and stock options - and will be commensurate with job-relevant experience, qualifications, and location.