A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
As a lead SAP consultant at IBM Consulting you will deliver innovative business solutions through design build and test including systems integration. You will leverage your subject matter expertise and your experience to ensure successful project delivery and client success. We will give you access to unique career opportunities and a vast and diverse network of talented SAP professionals.
As ESM delivery lead in our SAP functional team you will get the chance to participate in new and existing projects developed with the latest technology and tools. At IBM you will find your role has a unique look combining both strong technical and business skills. This role will require far more than just functional experience with SAP Enterprise Service Management; candidates will also need to demonstrate deep consulting skills backed up by practical experience preferably in a professional consulting organisation with experience in managing people and delivery teams.
The successful candidate will have a solid SAP background with extensive experience of the ESM capability across at least 4 full implementations in various roles to deliver successful customer outcomes. The candidate will demonstrate end-to-end project experience that encompasses process design planning and management; execution of the build through to go-live is a must and will be highly valued.
Required Professional and Technical Expertise:
- Extensive demonstrable SAP implementation experience including at least 4 full end-to end project lifecycles including instances where the candidate has led the Enterprise Service Management stream for the project.
- Strong knowledge in the SAP ESM domain and general knowledge of other SAP modules. To lead the design and deployment of SAP ESM solutions
- Previous history performing FITGAP analysis and leading workshops with client business representatives and Process Architects.
- Drive the integration of ESM processes and a strong understanding of the core data structures and data flows.
- Strong problem-solving skills to drive resolution of defects and issues by understanding client needs and presenting options to resolve the problem.
· Collaborate with cross-functional teams to ensure consistent service delivery governance and reporting.
· Develop and maintain process documentation configuration guides and functional specifications.
- Excellent communication (written and oral) and interpersonal skills
- Proven ability to deliver key project deliverables on time and cost.
- Proven success in contributing to a team-oriented environment.
- Strong stakeholder management skills
- Strong presentation skills
- Must be able to plan and manage their own workload (self-directing) with minimal. oversight escalating where necessary to address potential risks or resolve issues.
- Previous experience delivering SAP solutions while working for a professional services consulting organisation will be highly valued.
- Team lead or project management will be highly valued in combination with a strong drive to develop as a functional consultant.
- Ambition excellent leadership skills and a talent for building successful client relationships will be highly valued.
- Minimum 5+ years of experience in SAP ESM or SAP Service Management modules.
- Experience integrating SAP ESM with S/4HANA SAP Cloud ALM or SAP BTP.
- SAP Certification in Service Management or Cloud ALM is highly desirable.