A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries helping them shape their hybrid cloud and AI journeys. With support from our strategic partners robust IBM technology and Red Hat you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting curiosity fuels success. You’ll be encouraged to challenge the norm explore new ideas and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
- Collaborate with development teams to report product errors and propose effective resolutions.
- Create and maintain technical knowledge base content  tools  and customer workarounds.
- Develop supportability and analysis tools to improve customer experience.
- Demonstrate strong diagnostic  analytical  and problem-solving skills with a customer-focused mindset.
- Years of experience: 1-6
- Module / Sub-module Expertise: Accounts Payable  Accounts Receivable  Bank Statements  FSCM  General Ledger
- SAP Version: SAP S/4HANA Cloud Public Edition
- Analyze and resolve customer incidents using SAP Knowledge Base  system configurations  and debugging when required.
- Possess proficiency in Unix or Windows OS .
- Familiarity with ABAP  Java  or SQL is preferred.