Scheduler

Join Our Team at Fire Safety and Protection LLC (FSP)
At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence.

Be Part of Something Bigger
Ready to embark on a rewarding career with FSP? Apply today and become part of a company where your skills and dedication are valued. Visit www.firesp.com to learn more and apply.

Job Description

The Scheduler at Fire Safety and Protection LLC reports to the Service & Inspection Manager and is responsible for scheduling technicians on local jobs. Service and inspection scheduling has complexities as these jobs can vary in time, location, number of technicians required, and certifications required. The best schedulers at FSP have an excellent logistical sense and strong computer and communication skills.

Responsibilities:

• Schedule and coordinate service calls, inspections, and repairs for fire alarm, sprinkler, and life safety systems.

• Communicate with customers to confirm service appointments and provide updates.

• Dispatch and schedule service technicians, ensuring efficient use of resources.

• Track and monitor service orders from initiation to completion.

• Maintain accurate records of service activities, customer interactions, and billing.

• Assist with customer inquiries, including troubleshooting and issue resolution.

• Support compliance by ensuring all inspections and repairs are completed on time and documented appropriately.

• Collaborate with sales and management teams to improve service delivery.

• Manage inventory of spare parts and materials for service jobs.

Qualifications:

• Previous experience in scheduling, dispatching, or customer service (experience in life safety industry preferred).

• Strong organizational and time-management skills.

• Excellent communication skills, both verbal and written.

• Proficient in using scheduling software, CRM systems, and Microsoft Office.

• Ability to multitask and thrive in a fast-paced environment.

• Knowledge of fire alarm, sprinkler, and Fire Extinguishers (preferred but not required).

• Problem-solving mindset with attention to detail.

Physical Requirements:

Mobility: Ability to sit at a desk for prolonged periods of time and work at a computer.

Lifting: Must be able to lift 15 pounds at times.

Travel: Must be able to travel if needed.

Professional Development:

We offer a tuition reimbursement program, which reimburses employees for all or some of the costs of obtaining certifications upon a passing grade including but not limited to, CFAA Fire Alarm Technician courses 1-5, theory and practical exam as well as study materials, conferences/seminars, and workshops related to the fire and life safety industry.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to our employees:

Fire Safety and Protection (FSP) provides comprehensive benefits to our employees:

Company paid benefits:

• Life/AD&D
• Long Term Disability
• HSA -$250 annual contribution
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

• 401k Retirement Plan (Traditional & Roth)
• Referral Bonus
• Professional Development Program

Why FSP?
Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Core Values:

Fair – Fair and Professional with customers and each other.

Safe – Safe in everything we do.

Accountable – Accountable for continuous improvement.

Principled – Principled in every decision we make.

Growth Minded – Growth minded organization to support customer and employee success.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.