Scheduling and Planning Analyst (m/f/x)

Company Description

Scalable Capital is a leading digital investment platform in Europe that makes investing easy and affordable for everyone. Clients of the Scalable Broker can trade 8,000 stocks, 2,500 ETFs, and 3,500 funds and other exchange traded products to build their portfolios, earn interest on their cash balance and take secured loans. People can also have their investments professionally managed via the digital wealth management service. More than one million clients already use the services.

Scalable Capital was founded in 2014 and is active in Germany, Austria, France, Italy, the Netherlands, Spain, and the UK. The investment firm, which is supervised by BaFin and the Bundesbank, has more than 20 billion euros on its platform. In addition to its business for private clients, the company operates B2B solutions. Its long-standing partners include ING, Barclays Bank in the UK, the robo-advisor Oskar, and the Santander Group in Spain. Scalable Capital employs more than 500 people at its offices in Munich, Berlin, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they strive to empower everyone to become an investor.
Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

As a Scheduling Analyst you are responsible for creating and managing employee schedules (monthly and daily) to ensure optimal coverage and efficiency. This role involves balancing business needs with employee preferences, coordinating with various departments, and adjusting schedules in response to changes. Additionally, as a Scheduling Analyst you provide support to real-time analysts and covers absences and holidays. The position requires strong organizational skills and the ability to work under pressure.

Key Responsibilities:

• Develop and manage employee schedules to meet business needs.
• Balance staffing requirements with employee availability and preferences.
• Coordinate with different departments (both in-house and external) to ensure adequate coverage.
• Adjust schedules in response to real-time changes and unforeseen events.
• Monitor and analyze scheduling efficiency, making improvements as needed.
• Provide support to real-time analysts, including covering shifts (08:00-20:00), if required.

Qualifications

• Minimum 2-3 years of experience in scheduling, workforce management, or a related role.
• Proven track record in creating and managing schedules.
• Familiarity with German labor laws applicable to the contact center industry.
• Strong organizational and time management skills.
• Excellent knowledge of scheduling tools and software (at least one).
• Advanced proficiency in Google Sheets and other Google Suite tools.
• Effective communication and collaboration skills.
• Ability to analyze data and make data-driven decisions.
• Understanding of capacity and forecasting processes is a plus.
• Knowledge of performance metrics and KPIs in a customer service environment.
• Detail-oriented and highly organized.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving skills and adaptability.
• Enthusiastic team player

The role is based in Berlin or Munich and operates in a hybrid mode.

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 25% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker