Scrum Master

Career Area:Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Facilitate the operations of an Agile framework with 1-2 teams while embracing the principles of the framework and the Agile mindset. Help teams reach their highest performance level in the execution of workstreams. Responsibilities • Planning, scheduling, and facilitating Agile events. Fostering an environment of self-organization, high visibility, ownership, and continuous improvement with the team • Coaching the Agile team into an understanding of the values, artifacts, and objectives of the operating framework with a lean mindset • Working with the product owner/service request manager and stakeholders to ensure value is always being generated by the team's work. • Becoming a champion of removing blockers and impediments to the teams progress, while facilitating the reduction of decision latency with clear and constant communication and attention. Helping the team to capture and aggregate data useful to the team's development, as well as providing management information that will inform strategic decisions. Skills Descriptors Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Working Knowledge: • Analyzes the value of a business and its functions through the value estimation of assets. • Applies the prerequisites to a project before starting the business analysis process. • Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. • Documents the business case to justify the requirements of time and resources of a project. • Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: • Applies an assigned technique for critical thinking in a decision-making process. • Identifies, obtains, and organizes relevant data and ideas. • Participates in documenting data, ideas, players, stakeholders, and processes. • Recognizes, clarifies, and prioritizes concerns. • Assists in assessing risks, benefits and consideration of alternatives. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups. Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. Level Working Knowledge: • Breaks down complex requests into multiple requests. • Follows established procedures for handling non-standard requests. • Receives, documents and dispatches change requests. • Tracks dispatched tasks and provides feedback to requester. • Works with product change requests from customers, prospective customers, and internal staff. Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products. Level Working Knowledge: • Identifies considerations for product integration with multiple platforms and systems. • Works with development or delivery of a software package or component. • Describes phases, activities, deliverables and processes for a specific methodology. • Works with structured documents for developing features, functions, plans and schedules. • Describes software design practices, technologies, and considerations. Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products. Level Working Knowledge: • Documents resolution progress and provides feedback to customers. • Describes issues and consideration for resolving problems involving other products or vendors. • Works with tracking and resolving common types of problems for a product or product group. • Describes actions, tools, and procedures for problem reporting, solving, and resolution. • Cites examples of unusual problems; follows proper notifications and escalation procedures. Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Level Working Knowledge: • Participates in creating the functional Product Requirements Documents (PRDs). • Explains all major product functions in detail using appropriate business language. • Maintains and utilizes information on install base and product usage. • Participates in defining and conducting functional acceptance tests. • Assists the sales team in addressing customer needs; assists with sales materials. User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. Level Working Knowledge: • Records and stores test cases, associated input data, operations and expected results. • Participates in a specific user acceptance testing process. • Works with customers to develop test scenarios and conduct acceptance tests on user stories. • Assists in developing a set of specific suite of tests and in the creation of goals for each test. • Prepares major phases and deliverables of test plans and dependencies with UAT. Summary Pay Range:$108,834.00 - $163,252.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. • Medical, dental, and vision benefits* • Paid time off plan (Vacation, Holidays, Volunteer, etc.)* • 401(k) savings plans* • Health Savings Account (HSA)* • Flexible Spending Accounts (FSAs)* • Health Lifestyle Programs* • Employee Assistance Program* • Voluntary Benefits and Employee Discounts* • Career Development* • Incentive bonus* • Disability benefits • Life Insurance • Parental leave • Adoption benefits • Tuition Reimbursement • These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates:July 24, 2025 - July 31, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.