Seasonal Call Center Representative

SURESTAFF is immediately hiring Seasonal Call Center Representatives for a large company in Bolingbrook, IL. The Seasonal Call Center Representative provides customer-centric assistance via phone calls, email, or live chat interactions. Serves as the initial point of customer contact for issues within the organization. Problem-solves with customers to handle and resolve complaints. Provides information in response to inquiries about products, services, current sales/coupons, and order status. Serves as a brand ambassador for personalized products with a sense of creativity, individuality, and joy! Position pays $18-19/HR.Available schedules include: • 8:30 AM - 5:00 PM • 10:30 AM - 7:00 PM • 12:30 - 9:00 PM (This shift pays $19/HR)Saturday or Sunday is required! Another weekday off during the week will be provided to offset weekend day. Positions running from late September - late December. Seasonal Call Center Representatives Responsibilities: • Complete orders while adhering to PCI regulations, maintain customer profiles, act as a product matter expert, and provide information about products, services, account information, and order status via phone, email, live chat correspondence. • Troubleshooting and problem solving with the goal of first contact resolution. • Answering between 30-40 phone calls daily. • Maintaining a positive and professional attitude toward external and internal customers. • Knowing our products and item numbers to assist customers in the most accurate and efficient way. • Process the paper work for all returned merchandise (returns, credits & shipping labels). • Research all information and gather documentation for customer credits. • Ensure customer satisfaction and provide professional customer support.Seasonal Call Center Representatives Qualifications: • Must possess strong listening skills, a professional telephone demeanor, and the ability to interact effectively and tactfully with customers in a customer-focused contact center • Previous experience handling office responsibilities or experience in customer serviced preferred but not required • Proficient computer skills, including Microsoft Outlook. • Highly organized multitasker who works well in a fast-paced environment • Excellent oral and written communication skills. • Comfortable working on the phones and interfacing with customers • Commitment to continual education about the company, products and services.About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us: • Access to a wide range of job opportunities • Competitive pay • Health and Wellness Programs (including EAP) • Medical benefits including medical, vision, dental, and prescriptions • Electronic weekly pay • Employee Advocacy & Personalized Job SupportSurestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!